Mdindia Healthcare Services — Cashless - claim id-mdi5965991

Address:	HYDERABAD
Website:	chrome

We had sent the preauthorisation for femto lasik surgery for both eyes for rs 90, 000/- on 25th november, 2020. we received query for refractive error values . we had replied the query reply on 26th november 2020. after few hours on the same day we got message from tpa saying that “ we have received your cashless request and raised query to the insurance company, will revert back to you immediately after receiving reply from the insurance company ...pending”.

since that day we are getting the same mail from tpa. we called many times on toll free number they also informed that same that we are waiting for the reply from insurance company and corporate (canara bank). yesterday on 4th december 2020 we received denial of preauthorisaiton saying “query reply not received hence claim closed”. we we called on toll free number they could to give proper reply and asked us to escalate the same issue in mail to [protected]@mdindia .com.

tpa and national insurance company had taken 9-10 days to check the preauth communicate with each other for approval of claim and at last after 9 days we received denial letter saying claim is closed.

we need proper information for the said claim id for why the claim has been denied. this is for your kind information