Mdindia Healthcare Services — Delayed claim process more than 3 months

Address:

Nashik

Dear sir/Madam,

I am writing to inform you that we have insured medical policy from National Insurance Company. My mother was hospitalised from 1st Sep. 2020 to 2nd sep.2020 in Trimurti Multispeciality Hospital, Nashik due to heart attack. We had submitted our policy documents along with a cashless card at the time of admission at the hospital but during final billing the hospital refused a cashless facility. As discussed with the insurance agent (Mr. Samadhan Aher from National Insurance), he confirmed our claim will get settled within 7 days and asked to pay cash. We had paid 82000 Rs. cash to the hospital. We had submitted a file and hospital bill to the insurance agent (Mr. Samadhan Aher).

We had a conversation with the customer care no ([protected]) many times and every time they provided false or misleading information. We had a conversation with (Mr. Sujit Surana) so many times, every time they had given false information. They missed calculation of the claim amount 2-3 times intentionally. We had submitted a cancellation check of State Bank of India. However, they informed us that the claim amount was rejected by the bank, when I called the state bank of India, They informed us that no such transfer was made. Last 3 months they have given so many reasons and dates. I have recorded calls and email conversations. It is a very disappointing service by MD India. The claim is settled now but the reimbursement process delayed more than 3 months intentionally. I am dissatisfied with the service provided by the MdIndia Nashik branch. I hope you will investigate this case and will find out why they provided false information.

Regards,
Pankaj Bhapkar
Mo. [protected]