Mdindia Healthcare Services — Lack of response from escalation team regarding claim repudiation

Address:

Mumbai

I had raised a claim for hospitalization in October 2023, for which I had to follow up for 3 months. The status of this claim on MD India website is still shown as in progress. My multiple emails to them asking for clarification regarding repudiation are going unanswered. Even the grievance team has not been responding to provide more details.
The TPA must provide clarification to the insured regarding the status of the complaint and the reason for the rejection of any claim. However, MD India seems to be ignoring my requests for clarification.
This complaint is for lack of response from MD India to provide clarification to my queries.