Mdindia Healthcare Services — reimburse of claim amount

I am a employee of Central bank of India having employee no 116471 and MD id no MDI5-[protected], My dependent was admitted on 02/09/2018 at Dr P k Saha hospital pvt ltd, thought it is a network hospital but not provide cashless facility, then Rs 24950/- paid by us, all relevant documents submitted on 25/09/2018 but till date claim not settled and not reimbursed my account. Kindly look into the matter