Mebelkart — [protected]

Website:

mebelkart.com

I have returned an item for which i paid 40000/- and the customer care told me that they would deduct 20% of the amount as return cahrges. I agreed and now i got a message saying they have initaited a transcation of 24, 000/- which i have not received yet.
They deducted 16000/- which is blatant theft, when it is clearly written in their web site policy that the deduction is 20%.
I have not seen such an irresponsible online company. Their customer care no is always busy for the last one week and no one replies to online compaint system. Is this company legal? I am totally unsatisfied with this company and serioulsy wonder how such a company is allowed to run.