Med Plus — Gpay payment issue

Please note my customer ID as36971879 and my mobile no is 9903718337 . In this connection to enlight you further in the matter I reiterate as follows. On 28th March23 I ordered medicine aggregating Rs 4, 643.50. But although All the medicines were ready for delivery, the payment could not be effected as my Debit card after inserting in the swiping machine, on line error detected and showed transaction failed .But immediately on checking my balance I found amound got debited from my s.b account No 11143861987 with sbi kolkta high court spb branch code 14523.After a few days I learnt from your sales counter that the amount reportedly was received by your kolkata office. As I am a retired, person aged 77 yrs kindly arrange to refund the amount without further delay to enable me to purchase medicine immediately. I hope considering lapse of almost 3 weeks time, the matter will receive your priority attention. With regards