MedPlus India Complaints & Reviews

1. You took the order (&payment) for the item which is not in stock
2. Sent a (false) message that the item has been shipped to stores, from where i can pick up the item
3. When I went to stores for pickup, i was told the item is not available, and they cancelled the order.
4. When i contacted customer support, i was told that i order is cancelled because of my fault, that i didn't pick up from store within 2 hours of...

I purchased few tablets from Medplus store in Thanjavur, Tamil Nadu(store id INTNTJR00008) on 07-March-20203 at 01:26 PM. There are around 5 tablets prescribed for 3 days so the Qty are 6 each. After having 1 tablets each my sister started vomiting and felt very bad. we immediately rushed to the hospital, the doctor suspected that the she could be allergic to the medicines and prescribed some other medicines. so I immediately went to the...

Online request for home delivery of four medicines was placed on 30 Jan, 2023 Monday at 0:27 am.

Two customer order was generated :OTNMM[protected] & OTNMM[protected] for delivery of medicines on Jan. 30, 2023 and Jan. 31, 2023 by executive [protected] and [protected] respectively. The payment mode was cash on delivery.

Two medicines (Syp. Dexorange and T. Glycomet GP 2 Mg) for Rs. 609/ was delivered on 30 Jan, 2023.br...

To be honest we are not sure on from where we must start the complaint from :
1) Sample Collection was rude and NOT WEARING MASK ! Wasted out time waiting at the doorstep talking rudely
2)Finance staff kept calling us during Pongal(Government Holiday in Chennai) minimum 10-12times for getting a payment however when it is their chance to help us with the Lab Reports, the Agent tells us that they have forgotten to handover the...

I wanted to complaint about Nanded Pune med plus shop. I purchased near about 5000 rs medicines from the store. next day we came to know one of the medicine of rs 525 need to returned as it was already available at home.
when I reached store for the same for first time they said we can not refund as you need to purchase something and even I wanted buy some other medicine but the cost of the medicine is 325 rs. then I asked them that...

My registered mobile number is [protected]. I had order a rice cooker and got damaged product. After a long duration as the backend team can not arrange a new cooker I was instructed to return the product to the nearest medplus store and I will get the refund. And they took my account details also. But after returning the product now the back end team is not picking my call. And they are blocking my number. Back end team number is [protected]....

Not giving delivery of medicines...

This is adv. Sunil Bharde from Nagpur. I've visited MedPlus Shop at kanhan dist. Nagpur.. I purchased medicine n pay online i.e. on phone pay. Payment request has been sent by MedPlus on phone pay and accordingly paid the same and I've received a message from Bank that bill amount has been debited and I've shown the same message to the MedPlus owner but he said my system is not showing the same..he held me for more than two hours.. kindly...

We usually buy our medicines from MedPlus, Adambakam, Chennai - 600088 (next to Jayamangalam store and near GR Hospital and Hot Breads). This morning, me and my wife had an unpleasant experience with the 2 lady staff as they did not even acknowledge or answer to our simple request for 2 Paracetamol strips. We left the store in front of them both, yet they did not bother or care. This is very bad customer service on the part of MedPlus. We...

Hi,

Tall lady always wearing saree passes comments on customers' look and on asking she says she is talking to her staff in local language Please terminate her immediately.

Regards
Suresh...

My name is mahendran i worked in Tenkasi med plus branch now i quit my job i am studying i sent all the clearance certificate i'd card to madurai administration hr murali even after that my document didn't come to me i need my register pharmacist certificate for further study i didn't give correct answer when asked It has been two months since I left and my document has not arrived. I had asked Ravinder of Chennai Med Plus Company to link...

Regarding Refuse our Request rudely by your Outlet in charge
Dear Med plus(+)

I'm your regular buyer for medicine & Other equipment related health, But I'm just filling guilty when i visit ur & my nearest medplus(+) outlet, Bhartwada Road, Bharat Nagar, Kalmna market Road, Nagpur, Maharashtra-35, your representative treats me today[protected] on time 10.50pm) like I'm thief (telling me in hindi-Aage dekho koi dukan suru...

DEAR SIR,
This is to inform you that myself Rushikesh Khatri resident of Akola Maharashtra (444001) have been an regular customer of Medplus Pharmasy which were located in our city at the prime location Jatharpeth Square. Yesterday dated 18/11/2022 I have reached the store for purchasing the, medicines which were located in Jatharpeth square Akola, after reaching the store your staff have told me that you should come early to purchase...

This order has been placed on 28th October 2022 at 3.56 pm with payment made through Credit card. The proof of payment has been sent to MEDPLUS with complaint registered on 28th October 2022 at 6.45 pm. Also received acknowledgement for that with complaint ref no - 366237 on 29th October 2022 at 8.16 am mentioning that they will resolve within 48 hours.

It is really painful to see that there is no response for the query which...

Pharmacists in MedPlus don't accept big notes like 500rs, 2000rs saying they don't have change. When tried to transfer through gpay/phone pay/Paytm, even the QR machine doesn't work. Many times the billing machine (the printer) doesn't work. Their CRM doesn't work. Many times they note the customers contact details on note pad. Worst service. Why should the customer who visit your pharmacy return without taking any medicine?...

Hi I am great customer of medplus holding 6000+ payback point every time I visit shop they are adding the point but not opening the mouth for redeeming that point recently I noticed this, in online they don't have option to redeem these points.

Online and offline both the mode you can't provide redemption then wat is the use of saving this payback point. How to use that.

No one redeeming in offline too for any...

Hi Team, ON 9th September 2022 I received seal broken, used & damaged AccuSure Nebulizer-JL so the same day I raised complaint to process return but it is not addressed yet. No update on complaint raised and no proper answer from customer care as well. All they are saying is we are looking into it.
Your policy says within 24 hrs return will be processed but its not happening.

I have attached screenshots of product on...

I ordered medicines on 6th September 2022 order no. OMHMM[protected], the medicines were supposed to be delivered on 6th September 2022 at my residence. A delivery charge was levied.
On 6th September a message for medicines delivered was sent, though the medicines were not delievered. When I called up medplus they generated a complaint no. 298169 but didnot take any action. After that I called up the Medplus Ghatkopar outlet they said...

Order id omhmm[protected]
dt[protected]
we have place order through their app, and order confirmed, after that we have tried daily on their app hepl section and request to send medicine or refund the payment
we have connected through land line no[protected]...

I have taken membership of medplus membership 2days back and booked got an ultrasound I have selected the slot as well however though the slot was booked after arrival at the habsiguda centre they are asking to wait for 1:30hours because of more patients. My father being a diabetic patient who can't wait empty stomach for so long he gets headaches when you are asking people to take membership and when they are joining you treat them in this...