MedPlus India Complaints & Reviews

MedPlus is looting the customers, by providing vague MRI SCAN and MRI Reports and after talking to their customer care, the response is worst, please help to get the MRI done again with clear films and proper report...

Sir me basavaprasad betageri working in MedPlus since 1and half year .. I quited the job on las year 17/10/2022 because of personal problem .. now on May 25 I gone to head office in Bangalore for clearance they made my clearance but not released my old salary.. the HR of bangalore head office said me to send the mail from manager to the office .. the manager has sent the mail but still now they are lieing u won't get chances of releasing it .. please resolve my current issue and I want to get holded salary return

Hi, me and and my family with 3 years below age kids visited for optical checkup, weather is so hot, i asked a water for my kids, they are not provide a glass of water for my kids in the Medi plus eye center, we are waiting up to minimum 30 mints in the eye tested clinic.
I have asked a water to Ophthalmologist and medical persons, they are not give us the drinking water.

I am asking you, tell me now, This is your service for customer?, at least Drinking water you are not provide us at this summer season for customer

I hope you a lot on Mediplus, kindly think and give you to good service for customer

Outdated medications are sold via Med Plus. For instance, all refrigerated medicine and vaccines are sold to customers while being stored outside at 40 degrees Celsius. The same issue keeps coming up for me. I've got lots of voice recordings. At the Bhadrak medplus Store, it is taking place.
specifically if you order medications with the Med PLUS app.

Sir/Madam
Med Plus-Trivottiyur Branch
Yesterday I purchased some items bill amount sent to Ur gpay am not scan already i purchased items sent amount that gpay am sent it. but wrongly debited one payment sent it ur side payment amount is 406 please check ur suspense account. 406 please debit my account am Complient raised gpay also please check and confirm
Thanks
Nithya T...

Sir.
As a regular customer i visited your sodepur, w. B 700110 retail outlet on 28th march 2023 and ordered my monthly requirements of medicinces aggregating rs 4, 643.50p. Accordingly before delivery i paid the above bill through my debit card of my account no [protected] with s. B. I kolkata highcourt spb branch code 14523. But unfortunately the paytm slip auto generated showed as ' transaction failed'. But after checking...

1. You took the order (&payment) for the item which is not in stock
2. Sent a (false) message that the item has been shipped to stores, from where i can pick up the item
3. When I went to stores for pickup, i was told the item is not available, and they cancelled the order.
4. When i contacted customer support, i was told that i order is cancelled because of my fault, that i didn't pick up from store within 2 hours of receiving message (another false update)

Settlement ID: 23758655
Settlement Type Transaction No Mode Status Payment Date Amount
REFUND[protected] [protected] UPI- (PAYU_GATEWAY) REFUND_DONE Tue Feb 07 2023 7:43:59 pm Rs.568.00

this is the information received from customer support. No useful information to track from my bank
The Mails to emailid
escalations (at) medplusindia (dot) com
headservicequality (at) medplusindia (dot) com
grievanceofficer (at) medplusindia (dot) com are bouncing back

PayU payment gateway does not provide support to individuals. that website says this transaction id [protected] is wrong.
Kindly share with me the UPI transaction id through which my payment was refunded.

I purchased few tablets from Medplus store in Thanjavur, Tamil Nadu(store id INTNTJR00008) on 07-March-20203 at 01:26 PM. There are around 5 tablets prescribed for 3 days so the Qty are 6 each. After having 1 tablets each my sister started vomiting and felt very bad. we immediately rushed to the hospital, the doctor suspected that the she could be allergic to the medicines and prescribed some other medicines. so I immediately went to the medplus store at 7:45 PM the same day and requested them to exchange with the new medicines. but they did not exchange saying they could not exchange as it is cut strips. I explained them when I purchased the medicines earlier it was a cut strips because it was 6 only. but they said no to my request and yelled at me to complaint. i called the medplus complaint on[protected] but got the same response. I am complaining here hoping that somebody can consider my request and advise.

Online request for home delivery of four medicines was placed on 30 Jan, 2023 Monday at 0:27 am.

Two customer order was generated :OTNMM[protected] & OTNMM[protected] for delivery of medicines on Jan. 30, 2023 and Jan. 31, 2023 by executive [protected] and [protected] respectively. The payment mode was cash on delivery.

Two medicines (Syp. Dexorange and T. Glycomet GP 2 Mg) for Rs. 609/ was delivered on 30 Jan, 2023.

Two medicines (T. Metapro 3D 50 mg and T. Stalix D 10/100 mg) for Rs. 699/- was to be delivered on 31 Jan. 2023.

Only T. Stalix was delivered. The delivery executive stated that the medicine was unavailable in the store on that day and would be delivered the next day without fail. He wanted the entire amount of Rs. 699/. So paid it in full.

The medicine was not delivered on Feb. 1 neither on Feb. 2, 2023. When enquired, didn't receive a proper response. When checked the status of the request, it is given as delivered. When enquiry was placed to the customer support of Medplus (Ref. 557767), said that the concerned store would contact and it might take two days.

My aged diabetic parent has missed four doses of medicine in the past two days. Unable to get a proper response about the delivery of the medicine.

Requesting that the medicine is delivered without any further delay preferably in the morning of Feb. 3, 2023 or atleast the latest by the evening of Feb. 3, 2023 so that my parent doesn't miss the third day dose.

Please do the needful.

To be honest we are not sure on from where we must start the complaint from :
1) Sample Collection was rude and NOT WEARING MASK ! Wasted out time waiting at the doorstep talking rudely
2)Finance staff kept calling us during Pongal(Government Holiday in Chennai) minimum 10-12times for getting a payment however when it is their chance to help us with the Lab Reports, the Agent tells us that they have forgotten to handover the...

I wanted to complaint about Nanded Pune med plus shop. I purchased near about 5000 rs medicines from the store. next day we came to know one of the medicine of rs 525 need to returned as it was already available at home.
when I reached store for the same for first time they said we can not refund as you need to purchase something and even I wanted buy some other medicine but the cost of the medicine is 325 rs. then I asked them that either give me a credit note or refund for remaining amount. then I suggested him, instead of replace, give me refund and place another order for new medicine. I denied and told he need to talk to store supervisor. then he told me he can not call at this time as its 9 pm. he requested me to come at next day morning I will make all the arrangements and will do the needful. next morning I visited the shop and another supervisor was not aware about this as denied refund and also was not ready to talk to store supervisor.

this is happened for the 3rd time. today they give reason that their app does not have support for partial/full refund.

can someone help me with the refund ?

My registered mobile number is [protected]. I had order a rice cooker and got damaged product. After a long duration as the backend team can not arrange a new cooker I was instructed to return the product to the nearest medplus store and I will get the refund. And they took my account details also. But after returning the product now the back end team is not picking my call. And they are blocking my number. Back end team number is [protected]. When I am calling to the customer care they are telling me oir backend team is working on it. It's been 3, 4 months I am not getting my refund. Please help me.

Not giving delivery of medicines

This is adv. Sunil Bharde from Nagpur. I've visited MedPlus Shop at kanhan dist. Nagpur.. I purchased medicine n pay online i.e. on phone pay. Payment request has been sent by MedPlus on phone pay and accordingly paid the same and I've received a message from Bank that bill amount has been debited and I've shown the same message to the MedPlus owner but he said my system is not showing the same..he held me for more than two hours.. kindly consider this complaint as an statutory notice for harrasment and deficiency of service as well as unfair trade practices. You are hereby called upon to pay RS. 2, 00, 000 lakh towards physical and mental harrasment so also cost caused to a reputed professional lawyer for unlawful restraint by MedPlus.. plz take notice and comply with this notice and act within three days otherwise I'm free to approach before the appropriate court of law to get my grievances redressed.. regards Adv.Sunil Bharde mob. [protected] mail [protected]@yahoo.com

We usually buy our medicines from MedPlus, Adambakam, Chennai - 600088 (next to Jayamangalam store and near GR Hospital and Hot Breads). This morning, me and my wife had an unpleasant experience with the 2 lady staff as they did not even acknowledge or answer to our simple request for 2 Paracetamol strips. We left the store in front of them both, yet they did not bother or care. This is very bad customer service on the part of MedPlus. We have no intention of buying medicines from your store anymore.

Hi,

Tall lady always wearing saree passes comments on customers' look and on asking she says she is talking to her staff in local language Please terminate her immediately.

Regards
Suresh

My name is mahendran i worked in Tenkasi med plus branch now i quit my job i am studying i sent all the clearance certificate i'd card to madurai administration hr murali even after that my document didn't come to me i need my register pharmacist certificate for further study i didn't give correct answer when asked It has been two months since I left and my document has not arrived. I had asked Ravinder of Chennai Med Plus Company to link the bank account to the ID card to get my employee deposit fund, but he rejected it. Now there is no answer when calling on the cell phone.
MAHENDRAN
Date of joining : 05/05/2022
Resign Date:11/09/2022
E.code : C23346
HRMS CODE : MED0110718
MOBILE NUMBER: [protected]

Regarding Refuse our Request rudely by your Outlet in charge
Dear Med plus(+)

I'm your regular buyer for medicine & Other equipment related health, But I'm just filling guilty when i visit ur & my nearest medplus(+) outlet, Bhartwada Road, Bharat Nagar, Kalmna market Road, Nagpur, Maharashtra-35, your representative treats me today[protected] on time 10.50pm) like I'm thief (telling me in hindi-Aage dekho koi dukan suru hoga to dimak mat kharab karo), I just ask him for baby Rub for my little daughter (11Months y'old).

Dear Management you can check ur outlet camera recording when i visiting with my younger daughter (4 y'old).

I Hope you are look at in this matter regarding your customer filling & reply me.

Thanking you
Your Buyers

Attachment-Pic o[censored]r representatives pic

DEAR SIR,
This is to inform you that myself Rushikesh Khatri resident of Akola Maharashtra (444001) have been an regular customer of Medplus Pharmasy which were located in our city at the prime location Jatharpeth Square. Yesterday dated 18/11/2022 I have reached the store for purchasing the, medicines which were located in Jatharpeth square Akola, after reaching the store your staff have told me that you should come early to purchase the medicine as I have reached the store at 10.45 pm which hurts me a lot and which is an unfair trade practice by your employees regarding the services you offered.As u already knows that regarding hospitals work the person is always in a tense and this type o[censored]nfair practice hurts my dignity as I am and respected person in Akola. MY contact details is [protected] by this contact number you can check my details regarding the purchases i have done in MEDPLUS last 2 years.
Hence, its my humble request to take a proper action against this which hurts me physically and mentally which creates a bad impression of medplus in my eyes.

Thanking you,
Yours faithfully
RUSHIKESH KHATRI

This order has been placed on 28th October 2022 at 3.56 pm with payment made through Credit card. The proof of payment has been sent to MEDPLUS with complaint registered on 28th October 2022 at 6.45 pm. Also received acknowledgement for that with complaint ref no - 366237 on 29th October 2022 at 8.16 am mentioning that they will resolve within 48 hours.

It is really painful to see that there is no response for the query which has crossed more than 48 hours.

As on today with MEDPLUS customer line is also giving standard replay that it has been escalated and will get back to us. When?