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Medanta The Medicity Complaints & Reviews

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Last updated Feb 19, 2024
Complaints 189
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Medanta The Medicity Phone Numbers

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+91 12 4414 1414
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+91 11 4411 4411
14
15
+91 12 4441 1441
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15
Fax
+91 11 2433 1433

Medanta The Medicity Website

Medanta The Medicity Head Office Address

Sector – 38
Gurgaon
Gurgaon District
Haryana
India
122001

Medanta The Medicity reviews & complaints page 2

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S
Samajik aadmi
Aug 4, 2022
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No care in emergency of medanta gurugram

Staff is too ignorant they only say to do work each other but no one can done there is only wait... for patients. manneres less staff only there....
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R
Rajani Karna
Jul 30, 2022
Jul 30, 2022
This thread was updated on Jul 30, 2022
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Doctor is not available at time and the receptionist don't have any information that doctor will be available or not

Dr. Pankaj Wadhwa is not available on time we are waiting since 2 hrs and the receptionist doesn't have any information about the doctor will be available today or not and patient is waiting . The hospital should have correct information that doctor are available or not if the doctor is not available the hospital should not take any appointment for the doctor. It really irritating....
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R
Rohit31kr
Jul 28, 2022
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Problems/discrimination faced by CGHS patients

Address:Gurgaon

A money sucking machine,
Even in the presence of test slots it is not alloted to cghs patients and they were given slots after 2 months, while hospital take daily walkin patients.
Hipocracy at its best,
It's MD says make them wait "CGHS are free patients "...
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I, Mrs Reeta Raju, 58 years old, went for my review check up in Medanta- Gurugram today, 22/7/22 at 1:00p.m.
I am a chronic case of Rheumatoid Arthritis & travel to Delhi from Chhattisgarh for my review check up every 3 months. My appointment was pre-booked with Dr Vinay Singhal. Since I was travelling and did not carry my report in hard copy, I took the print of the scanned documents & reports.

The doctor misbehaved...
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A
Anuj Setya
Jul 20, 2022
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Doctor behaviour

I visited Dr Vipin Chand Tyagi for my mother’s knee problem. The doctor simply asked us to get a X Ray without sharing any information on what he was planning to do. He was in a rush to leave and stood up and started walking towards the door. When I commented that he may be in a rush, he said consultancy is only for 10 mins and he had given 15. He may be technically qualified, but he is not equipped to handle people

Best...
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D
Divyanshii
Jul 16, 2022
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Carelessness

I need to talk to the highest management of your Hospital as soon as possible.
Your Faculty is so careless and i can’t believe your casual approaches towards us.
I am Vivek Kumar Gupta,
My wife Amita Gupta is admitted to your hospital in lucknow on 15/07/2022
because of a deep wound in her left hand, and she is now going to appear for a plastic surgery.
She got injured because of your sharp infrastructure...
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C
chaitanay raj
Jul 15, 2022
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Ayushman CAPF/ platinum desk

Very bad behaviour by the ayushmaan CAPF desk/platinum desk... Medanta is making new rules for troubling people unnecessaryly under ayushmaan CAPF... Every time for billing we had to go down pls stop making such a worse rules... These are very painful for soldier s stop this medanta...
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V
Viru Sujal
Jun 11, 2022
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OPD urology / coordinator

Address:Narwana

Patient treatment decide by doctor or cordinator. I am from ECHS . My father treatment in urology department. But cordinator are not able to cordinate patient and doctor. My father are not treated in hospital even not referring other hospital.this decision by Ms pooja Rana. Pls help us....
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R
Renuchandna
from Karnal, Haryana
May 27, 2022
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Unnecessary Harassment and extra charges

Address:Gurugram india

I am renu chandna and my id is MM01919761. I am taking the treatment of cancer by Dr Ashok Vaid from last one year.
Today the 27/05/2022 my 17th dose of trastuzumab is scheduled and some other test are also due. I am satisfied customer of your hospital from last one year.
I came on 9.15 am at hospital and for opd Dr devender sharma was there. He told me that RTPCR is necessary for admission. But i showed him my discharge summary...
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J
JyotiVerma1288
from Gwalior, Madhya Pradesh
May 22, 2022
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Complaint_ No facility

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JyotiVerma1288
from Gwalior, Madhya Pradesh
May 22, 2022
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No facility for bed in Serious condition

Address:Gurgaon

Hi Team,

I have bad experience about Medanta medcity hospital as there is no confirmation of bed after the fixed date of surgery. I came here from Gwalior for my father surgery on 20th May and surgery date has been fixed on 22nd May still I am struggling for bed for further treatment. I am looking for bed, talked staff and they stated here is no confirmation for bed and no idea I will get bed and I will receive call. I called...
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T
Tushar Berwal
May 10, 2022
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Complaint - Serious concern ( hygiene / Harassments)

Dear Team,
My patient is admitted to room no 4502 and my patient ID is MM02287816.I am going to file an official complaint about the room service / Hygiene and cleanness.
This morning i.e. 10th May @7:30 AM, the bedsheet was changed, and it was full of other patients' hair. This is a serious concern considering the situation (Covid) and Medanta's reputation to provide a world-class facility. I am worried as this is the situation...
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B
Bellus Vrushali Chuphal
Apr 8, 2022
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Worst prescription by Dr virendra

Paediatric urologist Dr virendra said the disease I suffer from is just a small issue due to nerve tensions around my genitals and is all based upon my genital erection, therefore prescribed pain killers and told to get an x-ray and WhatsApp her the report.
She was rude and didn't even attend my WhatsApp messages. Plus her diagnosis and prescription seem to be baseless after I followed up Dr Raman, quite helpful urologist of gurgaon.br...
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P
Pkpshalu
Apr 1, 2022
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Entry gate service and inside process

The Entry gate guard behaviour is very rude and inside hospital too much slow process with full of dullness....
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V
vibhusushant
Mar 29, 2022
Mar 29, 2022
This thread was updated on Mar 29, 2022
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Samples and reports mishandled at a cost as a well

I have been visiting Medanta Medicity for my father. From past 5 weeks they have been diagnosing the problem with his health.

Firstly, they misplaced the tissue sample and I had to pay for alternative tests and the amount for that alternative test was more than double. I am still waiting for the final reports because they are facing some technical issue and not able to connect to doctors who will assess and issue the report....
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L
lonemukhtar665
Mar 24, 2022
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Complaint of a Doctor

My name is MUKHTAR Ahmed and I am from Srinagar Jammu Kashmir and I would like to raise an issue here regarding my recent appointment through video consultation with Dr Vinay Goyal of Medanta the Medcity, the same doctor had given me the appointment at 9:30 AM on 15th of March2022 and when I joined the video conference at 9:30 AM the same doctor reported at 11:30 AM.
I humbly requested to the doctor that I was waiting for two long...
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S
satish1947
from Ludhiana, Punjab
Mar 2, 2022
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Required information about DOTANOC PET SCAN

I have been calling your hospital since Monday (28 Feb) regarding information about the above test. On Monday, after a considerable time, I could get connected to the department of Nuclear medicine where I was told that as the dye used for the test was not available, I should call after a day. On Tuesday, though the person took so much time and asked so many questions, he didn't connect me to the concerned department but assured me, I would...
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Harkiron Kaur
from Gurugram, Haryana
Feb 22, 2022
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IVR System

I am unable to reach the TPA people on phone. The IVR on the phone number +[protected] is faulty. The second number +[protected] does not even ring! How do I contact the TPA team without having to go to the hospital myself ???...
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K
kra22
Jan 18, 2022
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Avoid Dr Pinky Goel - Pulmonologist MEDANTA

I booked an appointment with Dr Pinky Goel the pulmonologist. She was very rude and wanted to finish the call within 5 minutes of starting the conversation. When I asked about details, she didn't want to explain and rudely said that I will not understand medical terms. After I pushed back, she hung up abruptly.
After which I tried to talk to coordinator and he said that doctor is busy.
Very unprofessional behavior.
AVOID...
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D
Dimple sharma
from Gurugram, Haryana
Dec 3, 2021
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Vaccine expiry

Address:Gurgaon, Haryana

Hi I came for vaccination (covaxin) on date 3 December 2021 . I took vaccine .But when I saw vaccine was labelled with expiry date November /2021 .
I don’t know what to do next no one is picking up my call....
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