Medanta The Medicity Complaints & Reviews

I need to talk to the highest management of your Hospital as soon as possible.
Your Faculty is so careless and i can’t believe your casual approaches towards us.
I am Vivek Kumar Gupta,
My wife Amita Gupta is admitted to your hospital in lucknow on 15/07/2022
because of a deep wound in her left hand, and she is now going to appear for a plastic surgery.
She got injured because of your sharp infrastructure which was no less sharp than a knife .
She got injured so badly that it is requiring a plastic surgery.
Your management was so casual even in emergency and wanted us to do all the registration formalities first.
Dr. Anirudh Puri I specifically mention him who is the plastic surgeon and who looked into everything is no less than a businessman.
Atleast be a human being first money cannot feed you humanity.
He played with us with his words he was careless and he just added bills to us.
He gave us an estimated cost of ₹30000-₹35000 and now he has runned up our bill to ₹53000 approx. and maybe it can go up now too.
We are a normal man, not rich,
we were unable to manage things all of a sudden and they all pressured us for money and formalities.
It all started with your management’s fault and we are still suffering.
Your infrastructure will cost someone his life someday this way.
If my wife suffers any danger to anything then your hospital, your careless degraded faculty will be responsible for everything .
For you all 1 life is not valuable but for me she is my everything.

Kitna bhi bada hospital ho sir
Kuch paiso ke liye kisi ke sath itne laparwah kaise ho sakte hai aap?
Bas naam ka Hospital hai?
Business chalra yaha toh !
Are you all kidding me?
Are you all here just for business ?
It was worse than the worst i could imagine!
Even now also
No one is ready to accept the situation and everyone is blaming my wife for this.
No one can injure themselves this way.
Please check the CCTV i am willing it deadly now.
Everyone over here is just for making Bills .
I need to talk to the highest authority as soon as possible else i have to take legal actions against you.
I will go everywhere for this because you all have worsened everything your medanta hospital is just a business who plays with lives of others.
I need to talk and it’s very urgently important.

Vivek Kumar Gupta,
[protected]

Patient treatment decide by doctor or cordinator. I am from ECHS . My father treatment in urology department. But cordinator are not able to cordinate patient and doctor. My father are not treated in hospital even not referring other hospital.this decision by Ms pooja Rana. Pls help us.

I am renu chandna and my id is MM01919761. I am taking the treatment of cancer by Dr Ashok Vaid from last one year.
Today the 27/05/2022 my 17th dose of trastuzumab is scheduled and some other test are also due. I am satisfied customer of your hospital from last one year.
I came on 9.15 am at hospital and for opd Dr devender sharma was there. He told me that RTPCR is necessary for admission. But i showed him my discharge summary of 07/05/2022 there is nothing mentioned about RTPCR test, neither it is in list of tests recommended by Dr Vaid nor it is prescribed in opd note.
I told him what is our fault if you not mentioned that test how can you expect we did it before. He was adamant for that RtPCR I told RTPCR report will come after 24 hours and we have special appointment for today and already informed their coordinator Shweta gulati about my alll details of other test which are due today and will be done after admission. I also inform him that we are from karnal which is around 150 km and again we cannot come on next day for that. it is chemotherapy we cannot change so much in dates
Dr Devender said there is express test available report will come within 2 hours, go for that
We were in trouble condition and force to do that test which was costing 2400/- ..
I have seen a lady doctor at same floor who is giving instructions to billing counter for her patients that RTPCR is not necessary. It is matter of your investigation that how much patients are without RTPCR.

If you need any test before admission you should write or inform that before admission. What is my fault in that matter.
We are forced to did that test and without any fault o[censored]s unnecessarily waiting for
5 hours and feeling harassment by your Dr and feeling cheated first time in your hospital
Please take appropriate action against the person responsible for Harrasment and extra charges

Thanks & Regards

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Medanta The Medicity Website
www.medanta.org
Medanta The Medicity Head Office Address
Sector – 38
Gurgaon
Gurgaon District
Haryana
India
122001

Medanta The Medicity Phone Numbers
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+[protected]
56
39
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Medanta The Medicity reviews & complaints(158)
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J
JyotiVerma1288
from Gwalior, Madhya Pradesh
May 22, 2022
Medanta The Medicity — No facility for bed in Serious condition
Hi Team,

I have bad experience about Medanta medcity hospital as there is no confirmation of bed after the fixed date of surgery. I came here from Gwalior for my father surgery on 20th May and surgery date has been fixed on 22nd May still I am struggling for bed for further treatment. I am looking for bed, talked staff and they stated here is no confirmation for bed and no idea I will get bed and I will receive call. I called 8 times but still there is no confirmation and my father's condition is going in serious but there is no facility for bed here.
My father is in serious condition and don't know when I will get bed. I am not able to understand should I continue treatment in MEDANTA as there is no bad facility after the confirmation of surgery date. There is no treatment on time even patient in serious condition.
Patient I'd MM02299139

Hi Team,

I have bad experience about Medanta medcity hospital as there is no confirmation of bed after the fixed date of surgery. I came here from Gwalior for my father surgery on 20th May and surgery date has been fixed on 22nd May still I am struggling for bed for further treatment. I am looking for bed, talked staff and they stated here is no confirmation for bed and no idea I will get bed and I will receive call. I called 8 times but still there is no confirmation and my father's condition is going in serious but there is no facility for bed here.
My father is in serious condition and don't know when I will get bed. I am not able to understand should I continue treatment in MEDANTA as there is no bad facility after the confirmation of surgery date. There is no treatment on time even patient in serious condition.

Paediatric urologist Dr virendra said the disease I suffer from is just a small issue due to nerve tensions around my genitals and is all based upon my genital erection, therefore prescribed pain killers and told to get an x-ray and WhatsApp her the report.
She was rude and didn't even attend my WhatsApp messages. Plus her diagnosis and prescription seem to be baseless after I followed up Dr Raman, quite helpful urologist of gurgaon.

I really fear now if medanta has real doctors or just the people wearing white coats.

The Entry gate guard behaviour is very rude and inside hospital too much slow process with full of dullness.

I have been visiting Medanta Medicity for my father. From past 5 weeks they have been diagnosing the problem with his health.

Firstly, they misplaced the tissue sample and I had to pay for alternative tests and the amount for that alternative test was more than double. I am still waiting for the final reports because they are facing some technical issue and not able to connect to doctors who will assess and issue the report.

The doctor expects patients and attendents to know the medical terms and the staff are rude. Even doctors do not call their sample\test depart and ask patients or attendents to run between the multiple floors and get the information. The staff don't know how long it takes to get any type of report and their operations team is just communicating to say they are "sorry for the inconveniences".
Their staffs gather to do gossip but do not know who to contact before discharge of in-patients. Since the same test cannot be performed immediately I cannot take my father somewhere and just waiting for their report. His situation is not improving as doctor cannot start medication until set gets the report. In short, I only have to call them and ask when can I expect the report.

Is this what we expect from a renowned multi speciality hospital?

Any help to expedite the process and communication will be appreciated.

My name is MUKHTAR Ahmed and I am from Srinagar Jammu Kashmir and I would like to raise an issue here regarding my recent appointment through video consultation with Dr Vinay Goyal of Medanta the Medcity, the same doctor had given me the appointment at 9:30 AM on 15th of March2022 and when I joined the video conference at 9:30 AM the same doctor reported at 11:30 AM.
I humbly requested to the doctor that I was waiting for two long hours for you to show up to which he Started uttering very disrespectful words. The treatment he suggested I never took that because the attitude of this doctor is very pathetic he needs counselling himself and doesn’t need to be in the Medanta.
I have consulted other doctors in Medanta as well who are very generous and caring about their patients but the same neurologist Dr Vinay Goyal to my knowledge and experience is a very rude and an arrogant Doctor Who doesn’t know the medical ethics and how to treat a patient.
I am writing this complaint otherwise I would have lodged a police complaint against the same doctor but I am giving this final warning to the same doctor to mend his behaviour plus I would like my consultation fee to be refunded with a written apology letter from this doctor otherwise I would complain to the medical Council of India regarding his pathetic behaviour and also lodge a police complaint against him.

Regards
Mukhtar Lone([protected])

I have been calling your hospital since Monday (28 Feb) regarding information about the above test. On Monday, after a considerable time, I could get connected to the department of Nuclear medicine where I was told that as the dye used for the test was not available, I should call after a day. On Tuesday, though the person took so much time and asked so many questions, he didn't connect me to the concerned department but assured me, I would get a call back. After waiting for more than 24 hours, I called again but the same story was repeated and I was just holding the phone and waiting for the information endlessly. THEY DON'T UNDERSTAND, COURTESY ALONE IS NOT ENOUGH, ONE NEEDS REQUIRD SERVICE. IS THERE ANYWAY I CAN GET IT? I RESIDE AT NOIDA AND CAN'T COME GO YOUR HOSPITAL WITHOUT A CONFIRMED INFORMATION.
Dr Satish C Agrawal, G 139, Sector 25, NOIDA. Mob [protected]

I am unable to reach the TPA people on phone. The IVR on the phone number +[protected] is faulty. The second number +[protected] does not even ring! How do I contact the TPA team without having to go to the hospital myself ???

I booked an appointment with Dr Pinky Goel the pulmonologist. She was very rude and wanted to finish the call within 5 minutes of starting the conversation. When I asked about details, she didn't want to explain and rudely said that I will not understand medical terms. After I pushed back, she hung up abruptly.
After which I tried to talk to coordinator and he said that doctor is busy.
Very unprofessional behavior.
AVOID MEDANTA AT ALL COSTS. THIS IS THE SECOND TIME I FACE THIS PROBLEM WITH THEIR DOCTORS.

Hi I came for vaccination (covaxin) on date 3 December 2021 . I took vaccine .But when I saw vaccine was labelled with expiry date November /2021 .
I don’t know what to do next no one is picking up my call.

The extremely good surgeon, coordination OPD service has a horrendous complement in inpatient experience. Also note that i have photographs of some of the issues which i will put on social media on discharge -
1. Water spilled in the washrooms (not by patient) 0 there from start - not being cleaned for hours by housekeeping. and you guys go on about falls - i think you are responsible for falls PHOTOS TAKEN
2. Used syringes left carelessly in the room and not disposed. PHOTOS TAKEN
3. In the pandemic time, bedpens are shared between rooms - this was so scary and so so unhygienic. I had to complain to ensure an individual bedpen. patient waited for 1 hour to pass stool since in post ops and then for room there was no bedpen
4. No sanitiser, no tissues in the room, no towels in the washroom. PHOTOS TAKEN
5. Male GDA being sent for female patient - unforgivable
6. Only 2 options for attendant food both of whom dont serve unless you make multiple reminders. Calls from our room will show records of multiple calls
7. INitial complaint efforts led to just the phone being put down and shoving teh complaint under the carpet. Ensured that at our end we spoke politely but still
Finally when i got tsuck a supervisor came to resolve hygiene issues but there is something seriously wrong. I hope the surgeons leave Medanta to go to Max so that as patients we get both great doctors and great inpatient experience. learn form max

I have given a complaint o[censored]ltrasound department on 12.09.2021 but you have not given appropriate answer of my complaint. As per your record all complaints are closed. According to which particulars you had closed the omplaint. Please give appropriate answer of my complaint.
Date of incident :28.08.2021
Client No.ML10044310

Name: Miss Anupriya D/O Ravindra Pratap
Mail id : [protected]@gmail.com

Is to bring to your notice notice that my Patient, Mahesh Prasad Gupta was admitted on 12 th October 20210 for HE related issue under Dr Randhir Sud. He was shifted to ICCU.
Today when we shifted him to Room 4118, we found server skin peeling at his back in place of buttock area.
He was admitted with normal skin and now patient is in deep pain and suffering due to nursing negligence.
There was no skin specialist referred, no ointment applied and no care done even after regular patient complaints for pain and burning sensation due to which it became very severe.
We have been in medanta almost for last 5-6 months and there was never any skin related issue in past. This time it happens due to complete negligence and bad care at ICCU .
I strongly recommend to take a strict action again this. I am attaching pictures for reference.
Regards

Yesterday 13/10/2021 we are sended a patient to your ranchi Medanta for AV fistula Surgery after phone appointment and confirmation from Dr Siddarth Mishra. Mrs shanti singh 59/f she's diagnosed with CKD Stage 5. She is already admitted Samford hospital Ranchi. The doctor told me to send the patient at 11am . We sended the patient through our ambulance. 7:30 pm on the same day sister came told to patient attendant (kshitiz singh [protected]) today is not possible for surgery you may go back. Then again I called dr Siddarth Mishra he told me am ready to do the surgery but sisters are not ready for extra duty. Then I talked with 2 sisters and OtTechnitian mr Ratan all are denained our request. They told me our last bus from hospital is at 8:40 after that we will not get any transportation facilities. Patient attendant already deposited 18000 cash in your counter. He go and talked with counter regarding the above matter they told to him we can't do anything. They are charge rs 2000 from patient for bed charges. Patient go back to samford hospital at 9:pm .10 hr patient stayed in your hospital.
Please lookout this matter and do needful. Thanking you

I expect a call back from your side

Regards
Noby k Joseph
Samford hospital kokar chowk ranchi
[protected]

Yesterday 13/10/2021 we are sended a patient to your ranchi Medanta for AV fistula Surgery after phone appointment and confirmation from Dr Siddarth Mishra. Mrs shanti singh 59/f she's diagnosed with CKD Stage 5. She is already admitted Seaford hospital Ranchi. The doctor told me to send the patient at 11am . We sended the patient through our ambulance. 7:30 pm on the same day sister came told to patient attendant (kshitiz singh [protected]) today is not possible for surgery you may go back. Then again I called dr Siddarth Mishra he told me am ready to do the surgery but sisters are not ready for extra duty. Then itslked with 2 sisters and Technitian mr Ratan all are denained our request. Patient attendant already deposited 18000 cash in your counter. He go and talked with counter regarding the above matter they told to him we can't do anything. They are charge rs 2000 from patient for bed charges. Patient go back to samford hospital at 9:pm .10 hr patient stayed in your hospital.
Please lookout this matter and do needful. Thanking you

I expect a call back from your side

Regards
Noby k Joseph
Samford hospital kokar chowk ranchi
[protected]

Hi sir,

Please note that we are struggling to get biopsy report of brother done in Medanta Gurgaon with UHID - MM02136077.

Patuent is in serious condition but no one responding or sharing the report. Everyday im getting new date and everytime my calls are put on hold.
Please help urgently.
Regards
Rehan Asad on behalf of patient
[protected]

We were given the time slot of 9 am.And now it's been 9 hrs since they took the patient in the pre OT. Since 1pm we are being told that they will take the patient in an hour.And till now there is no undertaking. The patient is being operated for haemorrhoidectomy.And the doctor in charge is Dr.Kapil Kumar. We are really looking forward for better management. And hoping not to wait for so so long.