Medanta The Medicity
Medanta The Medicity
Customer satisfaction rating: 5%
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148
COMPLAINTS
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Medanta The Medicity Customer Care

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Address
Sector – 38
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4414 1414  [Medicity]
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54
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37
+91 12 4441 1441  [Medicity]
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12
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12
+91 11 4411 4411  [Corp Office]
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13
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14

Fax:
Fax:
+91 11 2433 1433  [Corp Office]

Additional info
Medicity
Sector–38, Gurgaon, Haryana 122 001, India
Tel:
+91 12 4414 1414
+91 12 4441 1441
Fax: +91 12 4483 4111

Corporate Office
E–18 Defence Colony, New Delhi 110024
Tel: +91 11 4411 4411
Fax: +91 11 2433 1433

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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5%
Complaints
148
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon 08:00 am - 08:00 pm
Tue 08:00 am - 08:00 pm
Wed 08:00 am - 08:00 pm
Thu 08:00 am - 08:00 pm
Fri 08:00 am - 08:00 pm
Sat 08:00 am - 08:00 pm
Sun Closed

Medanta The Medicity Complaints & Reviews

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We visted Medanta on 1st Mar’21 and were surprised to see multiple negligences on the part of the hospital wrt. Maintaining social distancing for Covid.
1)No temperature checks at entrance
2) No social distancing in lifts- no restriction on the number of people allowed at a time in the lift
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    My mother is the existion paitent of medanta gurugram since last 5 yearsje is suffing from covid from last two day
    I...
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    Hospital takes 2-3 days to give report of ct scan and mri in Medanta nmch, patna.please solve this issue immediately so that patients don't suffer too much of difficulty.
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      Myself dr k l Mishra md in pathology, i brought my mother to emergency dept Medanta hosp lucknow on 15 March 2021 in the evening...
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      On 10th March I had to rush to HCC (heart ICU), since the admitted father’s sugar medicine was not given. Doctors have stopped...
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      Dear Sir
      Me (Ashgar Ali ) define our problem with you on your honour
      My wife Sabreen Bano ID No 26486 she is...
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      My father was told Instantly today in the morning to get discharge. At the time of admission 3 days ago we gave the Cigna...
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      Regarding above I am sorry to inform you that till date no communication has established with Dr. Rajneesh Kapoor while I have paid Rs. 1000/- against consultation fee(video consultation).pl.note my angioplasty done by Dr.Rajneesh Kapoor and his team on 15/2/21.pl.also note I purchased medicines for 15-20 days, which are going to be finished soon.nobody is picking my phone.In this situation what should I do. Who will responsible if any unusual incidence happens with me (Patient).
      So, I request you pl.look into the matter and arrange video conferencing with Dr. Rajneesh Kapoor
      Thanks
      Dalit singh khurana
      93defence estate phase 2
      Agra
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        My mother is admitted in Medanta ICU-Ranchi.The administration of the hospital is worst, no one is properly trained how to behave with the patient/attended. Everyone is fearless .if you complaint about them always they reply do whatever you can do..or complain to anyone.

        They are spoiling the renowned brand of Medanta Hospital.

        Finally I will not recommend to anyone to go Medanta. Bad experience..
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          After taking the consultation fee of Rs.1000/-on dt.24/2/2021 & also confirming the appointment, suddenly they cancelled the appointment without proper information.Now nobody is picking the phone. Kindly arrange the next appointment with proper information as I have already payed the fees.
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            My father Mr Prakash Chandra Jain ( ML[protected] is admitted in Medanta Lucknow. His room no is B837 and i am very sorry to say the services we are getting here is worst than government hospitals. Nobody is visiting in the room during night hours and my mother called the nurse and wardboy several times for toilet but nobody came and finally she did the job for my father. I will never recommend this hospital to my near & dear ones.
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              The new person at the billing counter made each person wait for 25 mins to bill. In a queue of three people it took 50 minutes. When I requested to speed up the process, the staff was rude and said so what if there is an appointment.. you can visit the doctor anytime .. appointment is irrelevant
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                I was given an appointment for 5 pm yesterday and today morning got a call stating that doctor is available only till 2 so pls come by 12.30.

                I came sharp and then waited till 4.30 to see doctor..

                The staff and junior doctors are rude and assume they are god and people come here begging...

                Very disappointing compared to other private hospital...this is worst then any government hospital in this management...when appointment and consultation is managed like this how people will be taken care in medical treatment...ideally it's not a health facility but full of rude people with money making infrastructure...I heard doctors name as good surgeon but with experience I have decided not to get my surgery done...its better to get done in ilbs which is government institute because services will be like this only but at a much cheaper cost.
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                  Hello,
                  This is regarding the video consultation booked for Pawan kumar UHID
                  MM00203933 with Dr. Saurabh Mehrotra on Medanta eCLINIC .

                  This is very painful process to sit there for hours and waiting for
                  doctor to join .
                  Either join on time or reschedule in advance, so we will not kill our
                  time sitting here on the link and calling the hospital again and
                  again.

                  Please revert back.
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                    I booked an appointment with Dr. Natasha Khullar after searching Medanta's official website. I went to Dr. Natasha after paying...
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                    Dear Sir
                    With reference to above, we are highly disappointed by Medanta Hospital not only treatment response but most...
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                    I have booked appointment on 23rd December 2020 for patient Shilpi sheela singh, patient ID : MM01666208 with Dr. Vinay Goyal. The bill number is GHOPBL/21891583. The appointment got cancelled on same day but I didn't received any refund. The bill amount was ₹1, 000.
                    Kindly look into this matter.
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                      Dear Associate,
                      I would like to draw the attention about Medanta Gurugram hospital of the followings which we are...
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                      I had booked an appointment with a Counselor in the Psychiatry Department over the phone in advance. Upon arriving at the...
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                      This information is regarding emergency ward security guard, which doesn't allow my mother to meet his son as he was taken to emergency. He is minor 14 years old. And over to that he said that i[censored] will respect me to the highest only then i will he will allow my mom to the emergency ward. And He refused and talked very badly. This is not a ethics to talk to any one. This is highly unprofessional to see such behaviour in such big hospital. I dont know his name. But the is at duty right know4:30 in emergency ward. Please do correct this behaviour
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