Medanta The Medicity Complaints & Reviews

My father is a heart patient and done by pass surgery from your hospital in 2017. Every year he is taking yearly follow up health check up but today some how in an some emergency I need to consult doctor or doctor assistant . Your good receptionist provide me doctor assistant phone numbers I tried so many time but this careless person not respond any single time . These careless people in future may be responsible for some one death better take strict action against him .

Online appointment today at 3:40pm

No call from Medanta yet

They only ask upfront payment

We visted Medanta on 1st Mar’21 and were surprised to see multiple negligences on the part of the hospital wrt. Maintaining social distancing for Covid.
1)No temperature checks at entrance
2) No social distancing in lifts- no restriction on the number of people allowed at a time in the lift

My mother is the existion paitent of medanta gurugram since last 5 yearsje is suffing from covid from last two day
I was conferm to medanta gurugram for admission in emergency medanta staff was says "le aayie emergency me admit karenge phir koi ward khali hoga to ward me shift kr denge"
But when i was reach to medanta from 800km
They are strictly denied for admission
This is so asshamed behavior of medanta gurugram #staff
#management
I was never ever prefered and suggest to anyone for medanta hospitals (any state across india)

Hospital takes 2-3 days to give report of ct scan and mri in Medanta nmch, patna.please solve this issue immediately so that patients don't suffer too much of difficulty.

Myself dr k l Mishra md in pathology, i brought my mother to emergency dept Medanta hosp lucknow on 15 March 2021 in the evening with the case of heart failure.
Emergency Sequrity staff frequently misbehaving and showing very rude attitude ..they r not even allow to ask any information to respective doctors through any media. If they r doing these behaviours to me as a senior doctor then how much rude to others with normal public....

On 10th March I had to rush to HCC (heart ICU), since the admitted father’s sugar medicine was not given. Doctors have stopped it and now his sugar goes up and they give insulin when it crosses 180. He has been taking metformin 500mg since decade and it controls his sugar.
After reaching HCC I found no duty doctor present to talk! They called the specialist on duty doctor for this purpose who asked us to wait until morning to discuss this. Basically wait and watch and give insulin if needed.
I have lots of issue with HCC in Medanta with following concerns:
1. No duty doctor at time scary
2. Nurse staff does not know much
3. Nurse staf[censored]ndertrained and struggle to get sample and make extra prick to patients
4. Too many doctor prescribing things without having internal coordination.
5. Doctors passing responsibility to each other department internally
6. We don’t have main doctor contact number to discuss anything in case of emergency. We need to rely on his visit or reach them in day time only

Overall I am concern with my fathers health and want Medanta take this seriously and not create further problems for his health.

Dear Sir
Me (Ashgar Ali ) define our problem with you on your honour
My wife Sabreen Bano ID No 26486 she is resigning from her post as a staff nurse on your heath care organization .
She seated in your HR Office from morning 8 o clock to now but there management are calling him wait and you cant go nor hostel neither your home .
I asking you why she(your HR office Manager) doing like this .
If my wife...

My father was told Instantly today in the morning to get discharge. At the time of admission 3 days ago we gave the Cigna insurance policy number and today at the time of discharge they confirmed they haven’t received any policy details and filed the claim with the insurance company after wasting 3 hours. TPA department harassed my family and said they can’t before settling the claim which was a cashless policy and should have been set with the company.

My father is still at the lobby and tpa department is sending me emails asking to provide HPN letter. How can a customer provide this information, it should be settled between Cigna and the hospital.

They intentionally delayed and wasted whole day which led to extreme stress and pressure for my family.

I will like to first file this official complaint before going to senior authorities.

Regarding above I am sorry to inform you that till date no communication has established with Dr. Rajneesh Kapoor while I have paid Rs. 1000/- against consultation fee(video consultation).pl.note my angioplasty done by Dr.Rajneesh Kapoor and his team on 15/2/21.pl.also note I purchased medicines for 15-20 days, which are going to be finished soon.nobody is picking my phone.In this situation what should I do. Who will responsible if any unusual incidence happens with me (Patient).
So, I request you pl.look into the matter and arrange video conferencing with Dr. Rajneesh Kapoor
Thanks
Dalit singh khurana
93defence estate phase 2
Agra

My mother is admitted in Medanta ICU-Ranchi.The administration of the hospital is worst, no one is properly trained how to behave with the patient/attended. Everyone is fearless .if you complaint about them always they reply do whatever you can do..or complain to anyone.

They are spoiling the renowned brand of Medanta Hospital.

Finally I will not recommend to anyone to go Medanta. Bad experience..

After taking the consultation fee of Rs.1000/-on dt.24/2/2021 & also confirming the appointment, suddenly they cancelled the appointment without proper information.Now nobody is picking the phone. Kindly arrange the next appointment with proper information as I have already payed the fees.

My father Mr Prakash Chandra Jain ( ML[protected] is admitted in Medanta Lucknow. His room no is B837 and i am very sorry to say the services we are getting here is worst than government hospitals. Nobody is visiting in the room during night hours and my mother called the nurse and wardboy several times for toilet but nobody came and finally she did the job for my father. I will never recommend this hospital to my near & dear ones.

The new person at the billing counter made each person wait for 25 mins to bill. In a queue of three people it took 50 minutes. When I requested to speed up the process, the staff was rude and said so what if there is an appointment.. you can visit the doctor anytime .. appointment is irrelevant

I was given an appointment for 5 pm yesterday and today morning got a call stating that doctor is available only till 2 so pls come by 12.30.

I came sharp and then waited till 4.30 to see doctor..

The staff and junior doctors are rude and assume they are god and people come here begging...

Very disappointing compared to other private hospital...this is worst then any government hospital in this management...when appointment and consultation is managed like this how people will be taken care in medical treatment...ideally it's not a health facility but full of rude people with money making infrastructure...I heard doctors name as good surgeon but with experience I have decided not to get my surgery done...its better to get done in ilbs which is government institute because services will be like this only but at a much cheaper cost.

Hello,
This is regarding the video consultation booked for Pawan kumar UHID
MM00203933 with Dr. Saurabh Mehrotra on Medanta eCLINIC .

This is very painful process to sit there for hours and waiting for
doctor to join .
Either join on time or reschedule in advance, so we will not kill our
time sitting here on the link and calling the hospital again and
again.

Please revert back.

I booked an appointment with Dr. Natasha Khullar after searching Medanta's official website. I went to Dr. Natasha after paying her 1, 500 Inr as her consultation fees.
I told her about my problems and was explaining to her what I was going through.

In between Dr. Natasha was interrogating me about my Family background and my Academics.
Some of her questions were strange.
She asked me about my Father,...

Dear Sir
With reference to above, we are highly disappointed by Medanta Hospital not only treatment response but most of with TPA and Payment Counter, Dr Ajay Kumar Sharma admitted in hospital on 08/09/2020 because of COVID19 and died on 30/09/2020 the way case handled not satisfactory we settle the bill of 369699.0 on 30/09/2020irony that body handed over at 8pm whereas he declared dead at 11.15am, because TPA NOT ABLE TO PREPARE BILLS and still as on date after three and more months not cleared and give clearance certificate to our insurance company STAR HEALTH, because of that as we are not having that clearance from Medanta to Star Health we are not able to take our claim from our other Policy from National Health Insurance
seeing so much amount, which we paid from our end and still struggling at your end not to get our money in the form of insurance because of non performing person dealing at your TPA Center and higher up probably sitting to only collect the money
i really not only disappointed but felt cheated the way my case dealt at your reputed so called renowned hospital
request please ask TPA to give clearance receipt and solve their queries so that we can take pending claim from other company
family really need your support as not only we lost our family member but financially drained as well and above all no respect of doctor
looking forward for your support with heavy heart

Dr Manju Lata Sharma
WHO Officer Madhya Pradesh

I have booked appointment on 23rd December 2020 for patient Shilpi sheela singh, patient ID : MM01666208 with Dr. Vinay Goyal. The bill number is GHOPBL/21891583. The appointment got cancelled on same day but I didn't received any refund. The bill amount was ₹1, 000.
Kindly look into this matter.

Dear Associate,
I would like to draw the attention about Medanta Gurugram hospital of the followings which we are facing since 10days.
1. Hospital is not doing proper billing and as we understand that some changes are not justified.
2. Before admissions expected expenses were 6Lacs but now it's increased by 14L.
3. Doctors has already recommend 3Days back for shifting of patient from ICU room to normal room but...