Medanta The Medicity
Medanta The Medicity
Customer satisfaction rating: 5%
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148
COMPLAINTS
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Medanta The Medicity Customer Care

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Address
Sector – 38
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4414 1414  [Medicity]
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54
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37
+91 12 4441 1441  [Medicity]
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12
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12
+91 11 4411 4411  [Corp Office]
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13
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14

Fax:
Fax:
+91 11 2433 1433  [Corp Office]

Additional info
Medicity
Sector–38, Gurgaon, Haryana 122 001, India
Tel:
+91 12 4414 1414
+91 12 4441 1441
Fax: +91 12 4483 4111

Corporate Office
E–18 Defence Colony, New Delhi 110024
Tel: +91 11 4411 4411
Fax: +91 11 2433 1433

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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5%
Complaints
148
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon 08:00 am - 08:00 pm
Tue 08:00 am - 08:00 pm
Wed 08:00 am - 08:00 pm
Thu 08:00 am - 08:00 pm
Fri 08:00 am - 08:00 pm
Sat 08:00 am - 08:00 pm
Sun Closed

Medanta The Medicity Complaints & Reviews

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Today on 9th march at the orthopaedics opd, we experienced a horrific behaviour from one of the lady support staffs present...
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One staff named mr. Deepak who is a bit disable from his leg, work in pharmacy of medanta the medicity gurgaon. As i am not...
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Recently i visited medanta hopital for treatment of my mother under cghs health scheme.
Treatment procedure took around...
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My mother is having pnemonia. After knowing her condition they denied to admit in ward as they dont have bed under chgs panel....
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My brother ankit singh is admitted in medanta hospital for his surgery of hemorrhoids on 21 dec they get his surgery done...
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This is to note that medanta has turned into a cash minting unit. My doctor has a time slot of 4 hours out of which cash patients...
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My mother admit there in 8th of november but they not start treatment after the all reports come. They want only money. If...
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I have contacted to your customer care no for my reports which I am requiring urgently because my original reports were lost.Your executive told me to contact Mr Manoj Gupta for the help.i requested him to mail my reports but he told me to come to hospital says we can not provide reports on mail as I requested again to send mail bcs I was not in Gurgaon. Then he told me to provide UHID no. I provided my registered mobile no my complete name to search m to record As already discussed that I lost all reports how I can provide UHID no.then he mailed me we can not provide reports without UHID no.but I surprised India's one of the best hospital can not search a record without unique no.very disappointed seriously.
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    We came for treatment nd we were highly harrased by your staff. Firstly we had an appointment in the rheumatology department...
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    Mr. Sandeep dawar and admission counter refused to conduct sleep study test whereas echs have referred for admission for the...
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    Hi everyone please spare 3 minutes and read this:

    It's a humble request to all the doctors across the world...
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    Hi team,
    Please find below, problem which we faced during our stay at the hospital.
    1) on 16th june, 2018 -...
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    R/sir
    I no. 14467479w ex hav (Dmt) kehar singh s/o late sh. Sawal ram, 78 med regt. Arty, date of birth-08/01/1962,...
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    Hi team,

    It will be very helpful if you take a strict action against this hospital 'medanta, irba ranchi....
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    I hv patient in room no-4952, name mrs neena luthra 45y, patient id-mm1245037,
    As follow your treatment planned inject...
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    Patient admit at ranchi medanata.
    No bed sheet and pilliw cover changes since last 2 days, no paitents clothes changes in last 2 days.
    Charges are too much.
    Staffs and nurses are very rude and misbehaves with us. Especially the guards, they even dnt knw how to talk with the peoples. We r here and paying you not we r here in govt hospitals. The nurses dnt take about the patients they only doing their formalities of work.
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      Sir,
      My wife mrs. Saraswati sinha was admitted in your hospital on 28 dec 17 and expired on 11 jan 18 during treatment....
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      Its very worst patient management at medanta at dr naresh trehan opd. There are some ladies managing the patient sequence....
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      I am a sugar patient and had gone for coronary stenting in the month of december 2017. As per the instructions i was supposed to visit my dr. After three months that is to day. Dr advised me to have echo stress test done to day. I took an appointment at 11:53 in the morning and it is 3 p. M i have been told to wait for one hour more. The staff in the lab is not cooperative and it is beyond my understanding that for stress echo test a patient has to wait for 3 to 4 hours. I have noticed that some influncial patients get their turn without waiting for such a long period. This needs to be looked into before it is too late to have bad reputation of such a good institution.
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        I would like to complain about kushal kumar. He was at billing counter number 3 at 17:30 hours today. He is extremely incompetent and rude. He is incompetent because he had no clue about his area - both the edc machines in his area were not working and he had no idea!! He wasted 10 precious minutes trying to swipe my card. His oracle wasn’t working and he was loudly complaining about it to his colleagues. This behaviour is not professional and definitely doesn’t reflect demeanour of a 7 star hospital. You take money because of the experience you provide to your customers and these kind of experiences ruin your brand name! He is rude as he couldn’t find my registration number. When he finally found it he shook his head and said “how could i find it if you tell me a wrong surname” well whoever is the front office manager here - you really should control the behaviour of your staff! Pathetic experience and it’s all caused by a bad experience at the very start!!!
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