Medanta The Medicity — cghs waiting time

2 Reviews
Gurgaon, India
 Ishgoe on May 25, 2019
Medanta hospital has intentionally raised the waiting time for cghs beneficiaries to discourage patients from availing the cghs benefits. I visited the hospital today, at 12 noon with a opd appointment in the gaestro department. There was a separate section for cghs patients for billing. The waiting time for the cghs patients was informed to be around 2-3 hours.

Surprised by such overwhelming waiting time, i contacted manager, mr. Jaideep who behaved with great rudeness and asked to get the pay the full amount to the doctor if there is urgency. He also told that the time taken for billing of one patient takes at least 20 minutes.

That is clear case of mismanagement, non-adherence to the cghs guidelines and deliberate cheating by the hospital and it's staff. I will also raise a complaint with the cghs at the highest level against the hospital.

Complaint Status

[May 25, 2019] Medanta The Medicity customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0


We hv sent an email to manoj gupta on 06 july to provide investigation reports of patient id MM00586572 as we hv to claim reimbursement from cghs . He has asked for photo id which was immediately sent on 6th itself.
But till now no reply
please see that it is done now itself or we have to to higher authorities for this petty request.

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    +91 12 4414 1414 [Medicity]
    +91 11 4411 4411 [Corp Office]
    +91 12 4441 1441 [Medicity]
    Sector – 38, Gurgaon, Haryana, India - 122001
    Medanta The Medicity - cghs waiting time