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Medanta The Medicity — Dr. Akanksha Batra

I had booked an appointment with a Counselor in the Psychiatry Department over the phone in advance. Upon arriving at the Hospital, however, I was told by the Reception Desk that the booked Doctor was unavailable due to an emergency. They recommended be Dr. Batra who was available on that day.

I regret ever going to her. She lied to me & took advantage of me. She didn't have my test results ready in time for my counselling session with her.
Before I can even engage in my counselling session with her, she started manipulating me by using her assistant/ward to make me do several tests.

She shouted at me and lashed out at me in her room when I was told to go inside by her assistant.

I don't know what I did wrong.
I didn't know what to say and was shocked. I was confused and didn't know how to answer. I was told to go in by the assistant ward outside her room. I didn't know what did I do.

She then tells me to wait in the room and goes out.

I should have walked away the moment this happened. I felt strange since I needed some help but instead the Doctor shouts at me asking me What I was there for.

This has never happened to me before. I knew I shouldn't have come here.

The assistant ward calls me outside into another room and tells me I need to do a few tests.
I had done 2 tests earlier with my regular counselor.

I spent that day on about 4 tests, 2 of which I was familiar with as I had done them before. The assistant ward outside the office told me the 2 tests I had done from my regular therapist were unclear. So I had to do all 4.

After 2 days I was told to return to the hospital to go through my test results and engage in my therapy session.

I came back after 2 days and was told by the Assistant/Receptionist in the waiting room that I have to pay for the test results. I reminded her that I was already billed for all the tests previously. She said the Doctor said that I need to pay again. This was confusing.

I paid again for the session to finally discuss my problems, but when I entered, my test results had not been processed. They weren't even ready. The Test Report was not even ready like I was told.
She sat there with a straight face holding up the papers pretending to read the tests which I had filled out, but they weren't ready.
This was different from my usual counselor.

I wanted to ask her about this but remembered her lashing out at me 2 days earlier.

I felt this was strange at the time but decided not to question it and proceeded with the counselling. I should have questioned her on why my results weren't ready as she had 2 days to process them.

I had to be back to work in Delhi the following day so eventually had to leave the next day which I was upfront about on my initial consultation. I told her about my schedule in advance and expected her to do the same.

I could have planned my appointments more appropriately had she told me about her timings.

She processes my Test Results after 6 days which irritated & angered me since I could not make the most of my limited time in Medanta hospital.

If she was busy she could have been upfront about her schedule and I could have made my appointment on a later date but instead of telling me that she doesn't have time to process the results she just ignores them and engages in counselling without them.

I had told her about my schedule on my initial consultation. Instead she chooses her ward to communicate with me instead of speaking to me herself. From the start this whole thing was a bad experience with her shouting at me in her room.
It was my mistake of not speaking up about it when I had the chance during the session with her. I noticed it there and was puzzled as to why the protocol is different from my regular counselor.
Why am I being manipulated by my own Doctor. Tell me in advance that you're not available on a set date rather than deceiving and manipulating me just because you don't have time.
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Medanta The Medicity customer support has been notified about the posted complaint.
Jan 12, 2021
Updated by Suryi
This is Doctor Akanksha. I'm attaching some pictures from her LinkedIn.
I made a big mistake by going to her. I shouldn't have listened to the reception desk when they sent me to her.
I wasted my time and money with this doctor.

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    Medanta The Medicity Phone
    +91 12 4414 1414 [Medicity]
    +91 12 4441 1441 [Medicity]
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    Sector – 38, Gurgaon, Haryana, India - 122001
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