Medanta The Medicity Complaints & Reviews

My father Mr Prakash Chandra Jain ( ML[protected] is admitted in Medanta Lucknow. His room no is B837 and i am very sorry to say the services we are getting here is worst than government hospitals. Nobody is visiting in the room during night hours and my mother called the nurse and wardboy several times for toilet but nobody came and finally she did the job for my father. I will never recommend this hospital to my near & dear ones.

The new person at the billing counter made each person wait for 25 mins to bill. In a queue of three people it took 50 minutes. When I requested to speed up the process, the staff was rude and said so what if there is an appointment.. you can visit the doctor anytime .. appointment is irrelevant

I was given an appointment for 5 pm yesterday and today morning got a call stating that doctor is available only till 2 so pls come by 12.30.

I came sharp and then waited till 4.30 to see doctor..

The staff and junior doctors are rude and assume they are god and people come here begging...

Very disappointing compared to other private hospital...this is worst then any government hospital in this management...when appointment and consultation is managed like this how people will be taken care in medical treatment...ideally it's not a health facility but full of rude people with money making infrastructure...I heard doctors name as good surgeon but with experience I have decided not to get my surgery done...its better to get done in ilbs which is government institute because services will be like this only but at a much cheaper cost.

Hello,
This is regarding the video consultation booked for Pawan kumar UHID
MM00203933 with Dr. Saurabh Mehrotra on Medanta eCLINIC .

This is very painful process to sit there for hours and waiting for
doctor to join .
Either join on time or reschedule in advance, so we will not kill our
time sitting here on the link and calling the hospital again and
again.

Please revert back.

Dear Sir
With reference to above, we are highly disappointed by Medanta Hospital not only treatment response but most of with TPA and Payment Counter, Dr Ajay Kumar Sharma admitted in hospital on 08/09/2020 because of COVID19 and died on 30/09/2020 the way case handled not satisfactory we settle the bill of 369699.0 on 30/09/2020irony that body handed over at 8pm whereas he declared dead at 11.15am, because TPA NOT ABLE TO PREPARE BILLS and still as on date after three and more months not cleared and give clearance certificate to our insurance company STAR HEALTH, because of that as we are not having that clearance from Medanta to Star Health we are not able to take our claim from our other Policy from National Health Insurance
seeing so much amount, which we paid from our end and still struggling at your end not to get our money in the form of insurance because of non performing person dealing at your TPA Center and higher up probably sitting to only collect the money
i really not only disappointed but felt cheated the way my case dealt at your reputed so called renowned hospital
request please ask TPA to give clearance receipt and solve their queries so that we can take pending claim from other company
family really need your support as not only we lost our family member but financially drained as well and above all no respect of doctor
looking forward for your support with heavy heart

Dr Manju Lata Sharma
WHO Officer Madhya Pradesh

I have booked appointment on 23rd December 2020 for patient Shilpi sheela singh, patient ID : MM01666208 with Dr. Vinay Goyal. The bill number is GHOPBL/21891583. The appointment got cancelled on same day but I didn't received any refund. The bill amount was ₹1, 000.
Kindly look into this matter.

This information is regarding emergency ward security guard, which doesn't allow my mother to meet his son as he was taken to emergency. He is minor 14 years old. And over to that he said that i[censored] will respect me to the highest only then i will he will allow my mom to the emergency ward. And He refused and talked very badly. This is not a ethics to talk to any one. This is highly unprofessional to see such behaviour in such big hospital. I dont know his name. But the is at duty right know4:30 in emergency ward. Please do correct this behaviour

My father Mr Kanwar pal Singh is 62 years old and have served 38 years in Indian Air Force. By working in defence and serving country he has earned several benefits like ECHS facility. But hospitals like Medanta treats ECHS patients like downgrade citizens. My father was diagnosed with enlarged prostate and advised surgery. On19th Dec'20 after all tests and duly submission of all documents, hospital staff suggest him to get admitted on 20th Dec'20 at 10 am in morning. But on arriving th encounter for admission, the staff- Mr karan denied the admission saying documents are not sufficient and are incomplete. After a lot of discussion and heated arguments at around 12 noon he finally gave him the admissions, but after going to the room again at around 2.30 pm lunch was served to him that too after complaining at nursing counter on the floor.
Again after some time my father was shifted to another room- a general ward with 4 patients including him although the permission in documents submitted by us and also provided to us at the time of admission was of semi private ward with only 2 patients.

Is this is the service that a hospital like Medanta provides to a senior citizen and also a defence personal who have served the country throughout his like. Or is this a way to give respect and comfort to patients who are cash cows and neglect the others.

Hoping a quick revert on this before his surgery. We can take him to other hospital as well since Medanta is not interested in serving senior citizen and a defence personal of this country since they are only aiming at earning revenues...????

Regards,
Sonika
[protected]

On 17th September 2020, due to Medanta TPO team's mistake in sending treatment documents/discharge summary to insurance company we have to wait for 8-9 hours. Finally, we were informed that we haven't send complete documents to insurance company so patient discharge is possible next day only.So, we had to pay cash from our side for discharge .
Later in claiming this amount we had no cooperation from Medanta team .
Medanta is least concerned about customer's hard earned money .Only motive is to fill their pockets.
From 2 months my money is struck due to Medanta inefficiency.

To
The Chief Medical Supritendent
Medanta Hospital, Gurugram
Sir,
I tell u that our patient Id - MM00633073
Name - Nirmala Gupta has admitted in ICU - 9
Bed no .199 on 31/10/20 . Our patient has been treated very badly by your nursing staff and the patient has been subjected to subordinate words such as corona, cancer patient by your nursing staff . Due to which, his mental condition got very upset.That is why we are taking our patient to another hospital because treatment is not being done properly by the doctors and nurses here and we are not satisfied. We were also treated unfairly by guard Madame Priyanka outside ( Intensive Care Unit 9 ) Which we could not have expected from such a large hospital, that the behavior done by the nursing staff should not be ignored.Immediate action should be taken against it.

Vinod kumar gupta
[protected]
[protected]

To Whomsoever it May Concern

This is with reference to Patient Rita Puri MM00280323 who has been diagnosed with Diffuse Large B Cell Lymphoma and has been given R-DHAP Chemotherapy on 28th Februrary.She is being looked after by Dr.Nitin Sood/Dr.Roshan and Dr.Amrita Ramaswamy.

After her 1st chemo she has been in the hospital for stabilization and has been readmitted twice within 12-24hours with complaint of Fever/high BP/altered sensorium.

Even before chemo was administered, only biopsy results were awaited she was admitted on 24th February also with the complaint of Altered Sensorium.However this time when the case was same I.e. on 27th March and bought to emergency as she was not responding and eating the Onco Team refused to admit her saying that she is fine as per them and the review should he done under Hepatology as she is has CLD as well.

It was enough of a shock to see 2 doctors give different opinions...Onco says she is fine Hepatology admits her in ICU stating she could go in COMA.

MY CONCERN

1.symptoms of altered semsorium which has been a sign with the patient before n after chemo and is closely related to the ailment of Cancer Why did the ONCO team not take responsibility
2.After a day in ICU.the hepatology cleared that it was not their case and I had to run to Dr.sood to update and ask him why this lapse and take her in Onco admission.A day lost for the fault of 2 doctors refusing to take her admission in Emegency Dr.Amrita refused the emergency team on the phone and dr.roshan visited and wrote the attached note.

WHY THIS HARASSMENT WAS DONE..
WHY DID THE Oncology Team not take responsibility of their patient and pass the buck to Hepatology who have just been administering her for CLD and not the Primary Team.

I have come to this amazing hospital for my mother to get the best care and this is what in return I'm receiving.

Kindly help in getting me to understand and justify this situation.

Its has been an exploitation of the Patient and the Family.

She is currently in ICU fighting for life...even a minute of negligence is not acceptable then how come such qualified doctors make such a mistake.

My mother is at the end of her life..we r trying our best getting her to the best hospital expecting the best doctors to take care of her and this is in return what I receive...No onus taken of the Patient...

I wish to lodge a complaint for my grievance and the mental harassment that me n my sister went through.

I could have lost her due to this stupid decisions taken by the Onco Team.

We went there for my brother renal transplant in january... N my father was donar.. One of top most nephrologist.. There... Read n write wrong report of my father which was done in medanta only... N he sent us back that my father is not eligible to donate... Till now we r finding n doing with other donar wasting money... Waisting tym... N now i this new hospital here we came to know that we told wrong report of my father by medanta dr..

We all are humiliated by medanta. Mentally physically n economically..
We all suffring.. Including my pt... I want them to be gulity n.. Don't know how they will give back my tym which is waiste becz of them...

Medanta hospital, ranchi — extreme carelessness by the hospital ot staff within the ot

1 review
Ranchi, jharkhand, india
Ka kannuu on mar 12, 2020
Mark as resolved

On 18-2-20 my mother was admitted to the hospital around 10:45am for a fistula to be made by a successful and renowned doctor on that day but she was admitted but not operated till we followed up and we were told that she would be the 10th and last person to have the fistula made that day. She was taken to the ot around 7:15pm and kept in the recovery room since afternoon with no food etc to a serious kidney failure patient. However after she was taken to the ot we left the recovery room but afterwards we came to know from some unknown person (Won’t specify the details of the person who informed us) that soon after we left there was a screaming voice from the ot of my mother and that she was brought back to her bed in the recovery room and was silent.
We rushed to know the facts but we were told that the time was up and the fistula would be made the next day. The facts turned out that the ot attendants took her to the ot and left her unattended without guarding her bed from both sides and she fell down - imagine what could have happened from falling from such a height (Must be around 4 feet) and the stretcher width was just enough to accommodate one person). She had been admitted to emergency in fortis multi-speciality hospital, anandpur on 30-1-20 when the hospital in dhanbad had made us lose hopes and was rushed overnight by an ambulance to kolkata overnight. The doctors at fortis had declared multiple organ failure and she was in the icu till 7-2-20 and had to be forcibly discharged at our own risk on 8-2-20. She was undergoing dialysis 4 times a week with a channel in her neck and had fallen on the same side in which there was the neck channel. There were lots of clots on her right cheek, hand, knees and hips. She could have collapsed that very time at medanta if the channel was affected but god and her strong saved her.
We did not take action since we had travelled all the way to ranchi from dhanbad to get the fistula made from dr. Siddharth mishra, who was considered to be the best in jharkhand with maximum successful cases.
Next day she was operated and the doctor said that her skin was very delicate and weak so utmost care was required.
Even the patients and their relatives in the recovery room were all talking about the carelessness of the hospital although the doctors were good.
However the nurses and students attending to my mother in the room where we had to stay overnight paying the charges were really good.
Such type of recklessness is not approved in hospitals where it is a matter of life and death.
In fortis too the nursed in the icu were not that good-my mother still has lots of mask marks on her face. She was starving there and had become very weak but nobody cared after being in a bad state for almost a month.

I had a ###l examination done by Doctor Priyanka Batra - Senior Consultant at Medanta GURUgram on 14th december 2019 and same day I had ###l bleeding which lasted for 5 - 6 days. I thought it might be due to menstruation cycle, however once the bleeding stopped after 10 days i.e., 2nd January 2020 again I experienced heavy bleeding. I never faced this condition ever and I am worried with my current condition and confused as to what has been done to my ###. I am scared of trusting hospitals and doctors now.

Doctor Priyanka Batra spoke very nicely and I trusted her, however I can't trust any doctor after this. I am concerned about my health, however I cannot gather enough strength, trust and will to get myself examined by another gynaecologist. I am not experiencing any physical pain except headache, however I am concerned about the untimely bleeding.

Medanta the medicity - cghs patient not being provided regular dialysis slots.

I have been trying to receive a regular slot for dialysis but i have only received comments that the slots are full.
For non-cghs patients they do provide slots.

When i put a general inquiry saying i want a regular slot for dialysis - the concerned person asks for the frequency of dialysis and time slot suitable and based on the inputs the concerned person tries to search for slot. The moment you provide the name of the patient and cghs category the concerned person replies currently we do not have any slots - please check back later.

Had it really been the case that they do not have any slots available they would deny without seeking the details.

As this hospital falls in the list of empaneled hospitals for our medical benefits and reimbursement claims, i want to stick this hospital for dialysis but unfortunately the internal administration is against taking in cghs patients for dialysis.

When the hospital is entitled to provide these facilities to cghs patients why does it deny.

Yesterday i tried to get appointment of any diabetes specialist doctor like dr harmanpreet kaur., dr sunil mishra, drjasjeet singh wasir but the person refused to book appointment saying no slot is available till january 20. Whereas as a general patient, u can get appointment for any day. Really very shameful attitude towards senior citizen patients. It will definitely be brought to the notice of director cghs n health minister
Sdgupta
[protected]

Respected sir
हमारे पेशेंट अनिल जी माहेश्वरी जिन्हें ब्रेन हेमरेज होने के कारण हमने भोपाल चिरायु अस्पताल से मेदांता अस्पताल में उचित इलाज हेतु रेफर करने के लिए मेदांता हॉस्पिटल में नेट पर से नम्बर निकाल कर दिनांक 29 सितम्बर 2019 मंगलवार को शाम 4 बजे फोन लगाया था। और एम्बुलेंस भेजने के लिए बोला था। आपके यहाँ से बताया गया कि हम आपसे पेशेंट का हाल समझकर रेफर के लिए क्या औपचारिकतायें है। बताएंगे। फोन डिस्कनेक्ट करने के बाद पुनः मेदांता के behalf पर फोन आया। कि मेदांता हॉस्पिटल से एम्बुलेंस के लिए अंकित पटवारी बोल रहा हूँ। आप हमारे खाते में 5000 जमा करवा दीजिये। तो मे एम्बुलेंस लेकर आरहा हूँ। जब हमने उन्हें पूछा कि हमारा नम्बर आपको कैसे मिला। तो बताया गया कि यशवंत करके कोई आपके यहाँ के किसी स्टाफ ने नम्बर दिया है। हमने आपके हॉस्पिटल की गुडविल के आधार पर 5000 रुपये उनके अकाउंट में जमा करा दिए । उसके बाद जब एम्बुलेंस समय पर नही आई। तो हमने पता किया। तो आपके यहाँ से जबाब आया कि हमारे पास कोई सूचना नही है। इस सबमे मेरा सीधे सीधे यही सवाल है। कि
1 मेरा नम्बर किसने शेयर किया?

2 क्या आपका कोई स्टाफ कमीशन के चक्कर मे इस ठगी के धंधे में मिला हुआ है?

3 या फिर यह सब आपकी जानकारी में हो। और आप किसी दबाब वश एक्शन नही ले रहे?

4 क्या यह सभी ठगी से आपके इतने बड़े प्रतिष्ठान की साख धूमिल नही होगी??

5 क्या पेशेंट के परिजनों के साथ, जो कि कर्ज लेकर भी इलाज कराने के लिये आते है। इस तरह की ठगी उनकी भावनाओं से खिलवाड़ नही ??

6. क्या इस पर एक्शन तब लेंगे जबकि और भी इस तरह की ठगी का शिकार होंगे??

7. क्या इस पर आप हमें संतोषजनक जबाब लिखित में दे पाएंगे??

8. आपकी तहकीकात के लिए उस ठग का मोबाइल नम्बर और बैंक खाता नम्बर पर्याप्त नही है??

9. हमारे पेशेंट का इलाज आप बहुत उचित कर रहे है। यह आँखे मूंदकर विश्वास करने वाले हम सभी पेशेंट्स के परिजनो के मन मे इस तरह की घटना सन्देह का जन्म नही देगी ?

फ्रॉम
आपके जबाब के इंतजार में
आपके प्रतिष्ठान को अत्यंत विश्वसनीय समझने वाला
और इस लिखित शिकायत पर आपके कीमती जबाब का प्रतीक्षारत

आशीष काबरा
मोबाइल नम्बर [protected]
Email [protected]@gmail.com

I have booked an appointment for neurologist 09th oct 9.00 am. But i have received the confirmation at 8.52 am that your appointment is confirm for 10th oct 12:40 pm. Whereas i already reach at hospital on request i took appointment for other doctor whose appointment time is also 9.00 am but hospital staff confirmed that he will reach by 11.30 am. Due to which i have suffered a lot to get leave from my job & waiting for too much.

Hi

I am nabanita barua, i had been previously admitted to your hospital in the gastrology department under dr randhir sud.

I'm hereby writing to share my grievance. Uhid 1554392. I was admitted on 1 october 2019 at the gastrology department of medanta hospital, even after sharing my past medical history and incidental finding of cholodochal cyst and ovarian cyst, the doctors failed to communicate with the gynaecology department immediately. They did investigations without any communication with gynaecology department and missed on my mri for ovarian cyst. They only did dynamic mri and mrcp.

From 1st of october to 3rd of october 2019 of my stay and admission, was the time not sufficient to communicate between departments and complete the relevant procedures? Even after my several attempts at communicating with dr randhir sud's unit on my end to do the needful during the rounds submission of medical history in the opd oon 30september 2019, the communication with gynecologist was delayed till 3rd october 2019.

My pain and grievances is because i hail from jodhpur and my husband is on leave to have my treatment done. Due to poor communication and lack of coordination, i amlosing time and money. Had the necessary communication been done previously i would have saved the time and money.

Today is 7th october 2019, i have been tossed like a parcel from morning and so have been other patients as i observe waiting for mr sushil manager of radiology department from mri reception to medical superintendent.

Please do the needful.

Thank you

Nabanita barua

I took leave today for my child mri. Because hospital give me appointment for 6a. M. I waited for 4 hours but machine did not working. They bring me back for home. And said they will be call me. If machine will work. I loose my full one day salary approximately 2000rupees. Because of early appointment in the morning. Me and my daughter face this inconvenience.