Medanta The Medicity Complaints & Reviews

Sir,

This is to bring into notice that appointment was taken 2 months prior but still was advised to wait for more than 2-3 hours. Medanta team called a day before that a payment link will be generated but the link was never received. Called them proactively on the day of appointment to send the payment link which they were not able to generate due to un-availability of the staff who only come by 10. We went at the counter...

I got my baby photoshoot done by Raghav on 3 Dec'23. He connected with me separately and charged 8k. He committed that with this package he will provide album and photoframe. Its been more than 2 months, he stopped receiving my calls. Now he is not even ready to refund my amount. He is a very big cheater and fraud person. Using name of Medanta, creating customer base and then looting them without providing service and their own photos. I am definitely going to file a legal case against him for keeping photographs without my concent.

Dear Sir/Ma'am,
My father has a problem in his leg .He want to check his feet to Neurology Doctor . so he go with the application of CMO and with BPL and It took 3 hours just for normal check-up and doctor didn't write the medicine even and while they are taking CMO application and BPL .They didn't say anything to us but they themselves are talking like they are from BPL the consultants doctor will see him .There Mindset is very bad...

The quality of Medanta has severely diminished, I am very disappointed with the treatment I received- 0/5 stars. I did not enjoy my time with this therapist at all and regret all the monies I shelled out. Here are the reasons why:

I paid for full hour-long sessions (1500Rs) but she’d only have a consultation for about 10-15 minutes . Within that, it was barely like therapy I’d experienced before. I didn’t even feel comfortable...

If there could be a term that could define an unethical, manipulative, greedy doctor who can go to any lengths to satisfy her thirst for many things via her patients, she would do it all for money. She forces her patients to book appointments out of office at costly hotels and private online consultation sessions over whatsapp video calls, for which the money is demanded to be transferred to her personal bank account. It is sad that hospitals...

Sir, if any patient/guardian does not know that opd patient is not allowed to stay in Medanta hospital. Knowingly/unknowingly, if he stays for any reason, then the evening checking ✅ staff here, seeing whom they are fulfilling their duty in an unbehaviour manner without respect/respect of the person and do not lack in humiliating the patient. He keeps himself the best so that my name may not come up....

I've taken two days in discussion with their telecallers, put right time appointment and as per update came before time. The people at the OPD kept delaying in the name of new registration. And that kept delaying, first they ask you to send email of the CD video and report, then they take the payment and all goes beautiful. After that one lady in the inner counter takes it ahead. First season happen around 1:30 hours of actual appointment time booked, and even then she again asks to send all these details over WhatsApp, then again gets delayed and by that time main doctor - Naresh Trehan goes to OT saying coming in 5 min. The chamber people has no idea when the doctor will come. Even responses looks very irritating and irresponsible. Such behaviour from such rated hospital is not acceptable at all. People take our their time, money and effort for health and get such treatment is unacceptable.

My mother named Renu Arora has been admitted to medanta Lucknow on 11th April for shoulder surgery by Dr.saif.
Operation was done on 12th April 2023
Morning, and till today that is 13th april afternoon, no doctor came to see her and she was shouting in pain then also no emergency doctor came to see her ..the doctor who operated her atleast after surgery should take a round ..but no one came to see her n staff is also not listening anything.Please take proper action against after all it’s the life of patient not a game

My mother(Renu Arora) is admitted on 11th April for shoulder surgery at medanta lucknow .
Dr.saif did the surgery on 12th April morning and till now it’s afternoon 13th April no doctor has come to examine her ..she was shouting with pain at mrning today 7:00..and doctor has not yet come to take rounds ..Is this the way u jst operate a person and then not seeing your patient once ..staff also is so stubborn after continuous calling they come ..no one is there to assist her ..

Hi, my name is praveen kumar, (my UHID - MR[protected]went medanta hospital ranchi on 21.01.2023 for whole body checkup, during USG WHOLE ABDOMAN 18 MM CALCULUS noted in neck of gallbladder and doctor in medanta told me operate and remove gallbladder as soon as possible, ifeel very sad and went many places for treatment but everywhere i heard that it is not possible to minimise the size of CALCULUS, and operation is the only treatment, it...

After 1 hour of making us run from one dept to other the TPA desk finally had time to listen to our problem and told us to fill the pre approval form for hospitalisation without telling us which doctor we were supposed to contact further. this happened yesterday around 12-1pm. After submitting the form and requesting them to mail the same to the insurance company within 1-2 hour the dint mail the company till 4pm. After we came back to check they started arrogantly saying this process takes time. On further request they mailed the company with few documents missing.the company mailed TPA asking for documents yesterday 6pm to which the TPA dept has not yet mailed.its been 24hrs and the file is still pending. They are not answering the calls. Customer care is disconnecting the call right on our face. This rude and arrogant behaviour is not acceptable.
We requested them a lot and told them about our situation as to why it was urgent but they turned a deaf ear.
Medanta seriously this is how you treat your patient.

No one take care of patient. iv line block and NS stopped for 1 hr, informed several times to the counter but no one take care. Headache for 4 hrs but no any medications given, asked several times to the duty doctor and nursing staff.
Worst management on maximum cost
Very unhappy...

We are the international patient and before coming here we been enquired many hospitals in india Apollo, Jaypee, Max but after tele consultations we decided to choose Medanta because of Dr.Soin.We visited opt with Dr.Soin and agreed to do the 17 days package of liver transplants operation.We made full payment for the package before operations.After operations we been satisfied the icu cleanness and thought we made the right decision.But Since...

No beds available after following up from 3 days

Room number 4845 shri shyam bihari mishra
Operated patient waiting to go to washroom since 2pm and no response from the nurse counter

Hi All,
I want to officially register a complaint against you against Aviral Sethi, EMP ID 00027786 from Institute of orthopedics who happens to be a "Doctor" of Orthopedics department.. The incident that I am reporting has occurred on 9th Sep, 22 at 8.15pm. Aviral Sethi came to our cabin 5738. He asked me what is the status of the patient. I replied him saying that she is ok. I told him that she is critical patient...

Medanta Patna is a perfect example of mismanagement starting from the facility to reception. I was denied entry to accompany my cancer patient in daycare on no legitimate ground. Rakesh Kumar Singh along with other facility staff seems mannerless, illiterate, arrogant & completely unprofessional. I doubt if the hospital is running some mischievous activity at the backend with patients and charging on unethical grounds. This matter deems serious...

There is no order in which OPD patient is being called at OPD.
There is no fixed timing of availability of doctor attending OPD.
Even her secretary do not have any clue.
The patients are being treated in rude way.
It's clearly evident that doctor does not have any priority to see OPD patients.
However process of taking appointment and paying the OPD fee in advance is very smooth. After that you are left with your luck by this hospital.

Kindly check your discharge process as it is very inconvenient for patients and attendants. More over that the staff is very unprofessional, the nursing staff first kept on stacking the files to send at billing desk and when they sent the files, the person from billing desh returned them saying not to send in bulk instead send one by one. In this whole incident between two departments, patients and attendants are the one suffering. On inquiry about delay the staff at 2nd floor day care got rude and unprofessional.

Coordinators are not able to coordinate patient and docter in vascular division, Gurgaon even if docter is available in OPD. Docter always not available on time. I had to wait 2-2.5 hours every time i visited in vascular division despite the appointment. This causes pain to the patient both physically and mentally.