Medanta The Medicity Customer Care
Medanta The Medicity
Customer satisfaction rating: 4%
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76
COMPLAINTS

Medanta The Medicity Customer Care

Medanta The Medicity

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Address
Sector – 38
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4414 1414  [Medicity]
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23
+91 11 4411 4411  [Corp Office]
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10
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10
+91 12 4441 1441  [Medicity]
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11
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11

Fax:
Fax:
+91 11 2433 1433  [Corp Office]

Additional info
Medicity
Sector–38, Gurgaon, Haryana 122 001, India
Tel:
+91 12 4414 1414
+91 12 4441 1441
Fax: +91 12 4483 4111

Corporate Office
E–18 Defence Colony, New Delhi 110024
Tel: +91 11 4411 4411
Fax: +91 11 2433 1433

View More Information...

Customer satisfaction rating
4%
Complaints
76
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon08:00 am - 08:00 pm
Tue08:00 am - 08:00 pm
Wed08:00 am - 08:00 pm
Thu08:00 am - 08:00 pm
Fri08:00 am - 08:00 pm
Sat08:00 am - 08:00 pm
SunClosed

Medanta The Medicity Complaints & Reviews

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Medanta The Medicity — mri machine did not work

 yogerfsg on Sep 9, 2019
I took leave today for my child mri. Because hospital give me appointment for 6a. M. I waited for 4 hours but machine did not working. They bring me back for home. And said they will be call me. If machine will work. I loose my full one day salary approximately 2000rupees. Because of early appointment in the morning. Me and my daughter face this inconvenience....
Complaint comments  Read comments Complaint category Hospitals

Medanta The Medicity — charges for showing medical report

 NSPARIHAR on Aug 22, 2019
Sir, i was examined by dr. Saurav malvia in medanta hospital indore and asked for some medical examinations to be done for clarificatòn of disease. He asked to show the report to his junior in the same opd cabin.
But when i brought the report out show 8t to the doctor i was further charged with rs. 1000/-.
Very surprising you ask for report after taking fee in opd, i examin in your hospital after giving fee, then for showing report again pay fee.
Isnt it direct decoity.
Very shameful....
Complaint comments  Read comments Complaint category Hospitals

Medanta The Medicity — keeping the appointments

 Poojarania on Jul 5, 2019
What is the point of making prior appointments when the doctor’s co-ordinator and nurses never follow the sequence or order of arrival especially if the patient is cghs beneficiary. It’s been 3 years i have yet to see them function properly. I have been procrastinating complaining thinking which organization works perfectly all the time. But, this hospital is consistent in being inconsistent.
Today too my moms appointment was at 11:45am and it’s 1:30pm and we are still waiting. They have allowed 3 different patients in between saying they just have few things to talk to doctor. Sometimes,...
Complaint comments  Read comments Complaint category Hospitals

Medanta The Medicity — intentionally looting patients

 Arun Sarawgi on Jun 24, 2019
My mother-in-law had her left lung sepsis with loculated left pleural effusion with atelectasis. And she was being treated in dibrugarh in assam. The doctors looking after her advised surgery. However, after much deliberation and consultation with friends/family we decided to take her to medanta – the medicity hospital in gurugram, haryana (Medanta) for getting her the best medical care. Since she could not be moved in a regular train or a flight, she was brought to delhi in an air-ambulance, then onwards to the hospital on 18th may.

On 20th may 2019, we had a discussion with the...
Complaint comments  Read comments Complaint category Hospitals

Medanta The Medicity — dental department

 Yudhisthar on Jun 4, 2019
My patient id is mmo1439275. I was treated nearly 1st week of april 2019 in dental department. There was a small cavity in my teeth in which the food was stuck. The dentist (Name i don't want to write) told it was permanently filled by some filler for lifetime. But the same problem (Food stuck) begins to occur after 10 to 15 days which is continuous till date. Plz tell what should i do now? Is this reputation of medanta. Very sad....
Complaint comments  Read comments [1]Complaint category Employees

Medanta The Medicity — cghs waiting time

 Ishgoe on May 25, 2019
Medanta hospital has intentionally raised the waiting time for cghs beneficiaries to discourage patients from availing the cghs benefits. I visited the hospital today, at 12 noon with a opd appointment in the gaestro department. There was a separate section for cghs patients for billing. The waiting time for the cghs patients was informed to be around 2-3 hours.

Surprised by such overwhelming waiting time, i contacted manager, mr. Jaideep who behaved with great rudeness and asked to get the pay the full amount to the doctor if there is urgency. He also told that the time taken for...
Complaint comments  Read comments [1]Complaint category Hospitals

Medanta The Medicity — bad treatment

 Sujit5515 on Apr 5, 2019
I, come from varanasi and stay in hotel for our daughter treatment,
I visit medanta hospital our daughter treatment, dr. Pratibha sindhi, first visit she write some report for our daughter and when i come take report after that dr. Pratibha sindhi madam do not see report, say that tomorrow, means without fee see can't see report and have not time,...
Complaint comments  Read comments Complaint category Other

Medanta The Medicity — appointment booked but not taken

 subant kumar on Mar 23, 2019
Patient no mm01421466 booked appointment on 23/03/2019. But when i reached to hospital opd charges asked more amount 1500 and in waiting. Doctor pratibha singhi called the patient on 18/3 during discharge from hospital but not available. Next time date is given 23/3 but not attended saying that this was not date for cghs patient. And next date is given 27/3/19

I have been harassed by hospital...
Complaint comments  Read comments [1]Complaint category Doctors

Medanta The Medicity — behaviour of support staff of doctor

 Azhar J Haider on Mar 9, 2019
Today on 9th march at the orthopaedics opd, we experienced a horrific behaviour from one of the lady support staffs present on the opd floor at around 11 am. This lady in question (Ms leena), who was one of the support staff of dr. Chandeep, misbehaved and raised her voice to the patient and her attendent who is a senior doctor of rims ranchi and had come to get her knees and leg joint pain checked up by dr. Chandeep.
Issue came when the patient attendant asked the reason why even after having a valid appointment to see dr. Chandeep, another junior doctor was attending to the patient. She...
Complaint comments  Read comments Complaint category Hospitals

Medanta The Medicity — fraud staff in pharmacy.

 Md Faiz Ali on Feb 13, 2019
One staff named mr. Deepak who is a bit disable from his leg, work in pharmacy of medanta the medicity gurgaon. As i am not from gurgaon. I have called several times in the hospital for the prescribed medicine by there doctor. But they refused to courier me the medicine. One of the staff name deepak had told me that he will sent the medicine. He told me that for two month medicine will be rs 12000. Which i have to transfer in his account. He provide me the account number and i have sent him the money via bank transfer. Which i have all the details with me. After the money that have been transferred...
Complaint comments  Read comments Complaint category Pharmacy

Medanta The Medicity — cghs patients. discriminated and not treated.

 Arjunsingh1201 on Jan 22, 2019
Recently i visited medanta hopital for treatment of my mother under cghs health scheme.
Treatment procedure took around 2 months including both indoor adimissions and opd visit.
But i had a worst experience of my life.
1 hospital provides opd appointment next day to paying patients but for cghs patients these appointments are provided after 3 or 4 days.
2 billing counters are saperate for cghs patients and every time cghs pts have to go to the counter for billing whereas this can be done in respective departments as done for paying patients.
3 medanta hospital...
Complaint comments  Read comments Complaint category Institutes

Medanta The Medicity — denying to admit

 sakshi sabharwal on Jan 16, 2019
My mother is having pnemonia. After knowing her condition they denied to admit in ward as they dont have bed under chgs panel. She is getting treatment from 3 yrs under dr bornoli dutta. I visited 3 times to hospital but they denied now her condition is going worse after admitted to other hospital because they told me to take your mother to another hospital....
Complaint comments  Read comments Complaint category Hospitals

Medanta The Medicity — regarding negligence of piles surgery of my brother

 Thakur atulsingh on Dec 31, 2018
My brother ankit singh is admitted in medanta hospital for his surgery of hemorrhoids on 21 dec they get his surgery done on the same day but after the operation there was a intense bleeding from his rectum we thought that it was a routine activity after that surgery. But sooner or later he also has the complaint of pain in the lower stomach we ask the doctors about the same then they are in ambiguity and each and every doctor told us about different circumstances they are not clear about this then one senior doctor advised us for his ct scan and after the ct scan they comes to the conclusion that...
Complaint comments  Read comments Complaint category Doctors

Medanta The Medicity — discriminatory behaviour between cash and cghs patients

 Smitadutta19 on Dec 7, 2018
This is to note that medanta has turned into a cash minting unit. My doctor has a time slot of 4 hours out of which cash patients can choose their time out of the 3 hours while cghs patients have to wait longer than due in to fit in a slot of 1 hour. What sort of discrimination is this? Patients are patients! Whether they cash or are covered under some medical facility prescribed by the government. A cghs patient is subject to all the waiting and suffering while the cash ones will be attended on the spot! Bizzare and unaceptable....
Complaint comments  Read comments Complaint category Hospitals

Medanta The Medicity — they not treated patient as human being

 sandy007169 on Nov 10, 2018
My mother admit there in 8th of november but they not start treatment after the all reports come. They want only money. If patient is not critical then medanta doctors and staff work for do a patient critical and it's a big crime. Now i discharge my mother without treatment. God give you some thing you do with patient. Give some action against these type of activities done by any medical hospital...
Complaint comments  Read comments Complaint category Hospitals

Medanta The Medicity — complaint regarding reports

 Monique Sheoran Beniwal on Jul 11, 2018
I have contacted to your customer care no for my reports which I am requiring urgently because my original reports were lost.Your executive told me to contact Mr Manoj Gupta for the help.i requested him to mail my reports but he told me to come to hospital says we can not provide reports on mail as I requested again to send mail bcs I was not in Gurgaon. Then he told me to provide UHID no. I provided my registered mobile no my complete name to search m to record As already discussed that I lost all reports how I can provide UHID no.then he mailed me we can not provide reports without UHID no.but...
Complaint comments  Read comments Complaint category Hospitals

Medanta The Medicity — irresponsible staff, harassment of the patients

 Vaishnavi Kumari on Jul 2, 2018
We came for treatment nd we were highly harrased by your staff. Firstly we had an appointment in the rheumatology department and we got the message but when we came to the counter they refused to register us excusing that there is no appointment. And further we were informed that this confusion was created since the appot was given online. Then in the end we were informed that the doctor doesn't attends echs patients on any day other than "Friday".
Secondly, we had an appointment of neurologist and our bill was sanctioned nd we were told to go to the doctor's cabinon the 6tu floor, but later,...
Complaint comments  Read comments Complaint category Hospitals

Medanta The Medicity — denying of sleep study test after referral from echs

 Driver Trainer Rajkumar Yadav on Jul 2, 2018
Mr. Sandeep dawar and admission counter refused to conduct sleep study test whereas echs have referred for admission for the above test without any sufficient reason.

Admission counter and mr. Sandeep dawar who is looking after admission have made their own ruling and create problems for the patients. It can be noticed regularly.

Totally harassing patients.
Patients must seek other option rather than the medanta for the treatment

Rajkumar-[protected]...
Complaint comments  Read comments Complaint category Hospitals

Medanta Medicity — 1 wrong decision by doctor made the patient lose his life

 Poojapranav on Jun 20, 2018
Hi everyone please spare 3 minutes and read this:

It's a humble request to all the doctors across the world that please do your job very carefully. It's not just a regular desk job but you have the life of someone in your hands. He/she might not be related to you but they mean everything to some people. So please take a very good care of your patients! A humble request again!

Wondering why am i saying this?

Let me tell you what happened with one of my relatives yesterday at medanta gurgaon.

Mr. Prem nath arora, on friday 8th june 2018,...
Complaint comments  Read comments [1]Complaint category Doctors

Medanta The Medicity — treatment given to patient at the hospital

 rahulj20 on Jun 19, 2018
Hi team,
Please find below, problem which we faced during our stay at the hospital.
1) on 16th june, 2018 - sister on the floor forgot to give medicine to the patient & in the morning, she told me that she forgot because she had to much work load.
2) no one was there to give the proper information on the tpa as i wasted one whole day to get the information. No information was provided during the time of admission.
3) on 15th june, my patients was calling the sister as she rang the bell at least 5 times, then also no one came & when i went outside all the sisters were...
Complaint comments  Read comments [1]Complaint category Hospitals

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