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Medanta The Medicity — Harassment of the patient

My father was told Instantly today in the morning to get discharge. At the time of admission 3 days ago we gave the Cigna insurance policy number and today at the time of discharge they confirmed they haven’t received any policy details and filed the claim with the insurance company after wasting 3 hours. TPA department harassed my family and said they can’t before settling the claim which was a cashless policy and should have been set with the company.

My father is still at the lobby and tpa department is sending me emails asking to provide HPN letter. How can a customer provide this information, it should be settled between Cigna and the hospital.

They intentionally delayed and wasted whole day which led to extreme stress and pressure for my family.

I will like to first file this official complaint before going to senior authorities.
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Medanta The Medicity customer support has been notified about the posted complaint.
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Dear Monica,
We regret the inconvenience caused. Kindly share your policy and contact details with us. Our representatives will get back to you at the earliest.

Regards,
Team ManipalCigna Health Insurance

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    Medanta The Medicity Phone
    +91 12 4414 1414 [Medicity]
    +91 12 4441 1441 [Medicity]
    +91 11 4411 4411 [Corp Office]
    Medanta The Medicity Address
    Sector – 38, Gurgaon, Haryana, India - 122001
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