Medanta The Medicity — Regarding doctor and staff not examining

My mother(Renu Arora) is admitted on 11th April for shoulder surgery at medanta lucknow .
Dr.saif did the surgery on 12th April morning and till now it’s afternoon 13th April no doctor has come to examine her ..she was shouting with pain at mrning today 7:00..and doctor has not yet come to take rounds ..Is this the way u jst operate a person and then not seeing your patient once ..staff also is so stubborn after continuous calling they come ..no one is there to assist her ..