Medanta The Medicity — Running of OPD in haphazard way

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There is no order in which OPD patient is being called at OPD.
There is no fixed timing of availability of doctor attending OPD.
Even her secretary do not have any clue.
The patients are being treated in rude way.
It's clearly evident that doctor does not have any priority to see OPD patients.
However process of taking appointment and paying the OPD fee in advance is very smooth. After that you are left with your luck by this hospital.