Medanta The Medicity — treatment given to patient at the hospital

Address:

Gurgaon, Haryana

Hi team,
Please find below, problem which we faced during our stay at the hospital.
1) on 16th june, 2018 - sister on the floor forgot to give medicine to the patient & in the morning, she told me that she forgot because she had to much work load.
2) no one was there to give the proper information on the tpa as i wasted one whole day to get the information. No information was provided during the time of admission.
3) on 15th june, my patients was calling the sister as she rang the bell at least 5 times, then also no one came & when i went outside all the sisters were sitting there & chating.
4) on 16th june, due to some reasons, our room was shifted & when the room was shifted it was not at all clean. All the used cottons was everywhere, also, when the room was shifted the board where you write all the details was not at all updated.
5) sateesh pandey who is assistant manager in billing doesnot know how to talk to the patient. He was so rude.
6) during discharge, i asked the sister to explain me the precautions, she gave me the file and said please read it. Her name was jyothy. This is how you explain things to the patient??
7) initially, no feedback form was provided to me but i insisted many times, then it was provided to me. This is how you guys treat your patients?

I need explanation to each of the point mentioned above.

Regards
Rahul