Medi Assist — cancelled without any reason & no action my complaint

My claim no. Is 20309611
Claim amount 1, 90, 000 rs
D. O. A treatment 1 july 2019
Discharge 12 aug 2019

Claim on 21 aug 2019.

Medi assist canceled & no any confirmation.
I was talk to help desk they told me canceled or hold & u quit ur job before treatment. But still i m working then how can say i quit my job... They can verify & confirm from my hr.
I was complaint 2 times [protected]@mediassist
Or claim @mediassist
My ticket no:[protected]
20 days gone but no response
Plz help.