Medi Assist India — Asking for unnecessary documents. Ref number : 22886892

My mother was admitted for 16 days in the month of September 2020 in the hospital. I enquired mediassist what documents required for claim and i mailed all the documents from there which they have listed. The original documents submitted are as below,
1) final bill ( duly sealed and signed by hospital)
2) discharge card (Having details of why she was admitted and what the doctor did the treatment.)
3) all medical bills and pathology original bills)
After submitting all the documents medi assist mailed me that they require others documents too which was not informed to me earlier.

And the documents are as below,
1) Reason for prolonged length of stay - Duly signed by treating doctor -- which was already mentioned on the discharge summary and was sealed and signed by the hospital itself.
2) Indoor Case Papers (ICP) - Attested copy -- Hospitals don't provide ICP to the patients. Insurance company has to requisite from the hospital by writing a requisition letter to the hospital.
3) kindly provide a letter from hospital stating the number of days stay in normal room and icu room with per day charges -- original final bill was already provided which mentions the number of days and number of hours spent in Normal room and ICU room respectively.
4) Kindly provide previous policy copy with policy inception date -- sent multiple times but still asking.
So if i don't submit the documents then they won't process my claim.
Its a very false requirement from the medi assist to avoid the payment of claim amount.
I want to get the claim settled properly without any further deviations and misconduct and frauds.
Kindly close the issue asap.

Regards,
Gauri Sankar Charingia