Medi Assist India — Claim #[protected] after making us to wait for 3 months, claim was rejected

This was for my mother cataract surgery for one eye. Even after submitting all the documents doctor office can provide, MediAssist has repudiated the claim. They have so far provided pathetic service. The overall experience is been that they would find an excuse to not to pay the insurance claim. Doctor office says that these are documents his office giving to patients and they are been able to get it reimbursed. However the same set of docs not acceptable by MediAssist. Before surgery I contacted MediAssist and informed them about it and asked for out of pocket expenses. And they gave go-ahead and asked for submit out of network expense and get it reimbursed. However now they are making excuse that insurer not ready to accept documents and hence claim will not be settled.