Medi Assist India — inefficiency in supporting a patient in crisis

Address:

Visakhapatnam, Andhra Pradesh, 5330044

We express our inability to extend cashless facility for claim 19733353 under policy issued by the new india assurance co. Ltd on 03 jun 2019 18:52:59.

I was shattered to see the above msg. I was admitted in hospital and opted for cashless treatment. At the time of discharge, i was stranded in the hospital for 8 hours as approval was not given for my claim by the insurer. I had no money to pay and faced embarrasment in the hospital.

There was no proper justification why the claim was rejected. Hospiral admin staff were co-ordinating to help me obtain claim approval, inspite this the claim was rejected.

I have a long term ailment which requires proper observation and frequent medical check ups, this is all a part of miliary tb treatment. Hospital had provided adequate details supporting the same.

I was extremely dejected and feel that my claim was not properly reviewed. I would like to receive a proper response from the insurance company so i can take this matter to court for justice.