[Resolved] Medi Assist India — My Re-Imbursement Claim has not been processed since 5 months.

KalaiBhanu

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 560029
Website:	Medi assist india pvt ltd

Hi Team,
My employee ID is: 10916229 and I have working for Accenture Solution Pvt. Ltd. I have submitted the hospital Documents for Re-Imbursement on 27th Oct'16 the amount Rs.5282 I received a Pending document that pending document also i already there in medi assist but they are not review properly on my document again they asking those document finally I have go and ask hospital they advice me already these bill are available final summery why they asking again after they also provide again those requested document to medi assist team. after receiving those document they are not review properly they aging asking same document. in meanwhile i have explain clearly i have submitted those document your end and I mention bill number also please review properly. now they are put my claim status in progress i need to know when this claim is approved and settle my amount please help me on this query Claim ID as: 13476614. I tried calling to the Toll Free number is not working now.
Hence, Can you please check this and let me know what is the status on this as it’s been more than 5 month.

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Apr 25, 2017

Complaint marked as Resolved

Medi Assist India customer support has been notified about the posted complaint.

Feb 09, 2017

Updated by KalaiBhanu Sorry for the in convenience my claim amount is Rs. 52821 and claim # 13476614 please help me on this.

Feb 21, 2017

Updated by KalaiBhanu Please advise me when it as to approved my claim

Verified Support

Mar 21, 2017

Medi Assist India Customer Care's response We regret the unpleasant experience you have had. Please do note that Medi Assist is a TPA (Third Party Administrator) who works closely with your insurance company to administer your policy. We are committed to speedy settlement of claims as per the terms and conditions determined by your insurance policy. Our members receive claim status alerts on a continuous basis on their registered mobile number and email ID.

However, in light of the issues faced by you, we request you to :

• Please sign into our online portal, MediBuddy (me.medibuddy.in) or activate your account with your policy number, to obtain real-time status of your claim, or
• Edit your profile to update your email ID and mobile phone number to start receiving updates.
• Click the contact tile to reach out to your relationship officer.

You could also download the MediBuddy app by giving a missed call to[protected] to manage your health insurance policy on the go and track your claims real time!

Regards,
Team Medi Assist