[Resolved] Medi Assist India — No reimbursement provided

Ritesh_A

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400092

Dear Consumer complaint,

I have not received payment of my approved medical insurance claim id : 13585263. Pending since 07-Nov-2016.
And I have got a rejection on claim id : 13854912.

Both the claims are related to maternity claim.

Such delay is unanticipated and completely not unaccounted for.

Poor professionalism from Medi Assist India.

Best regards,
Ritesh Agrawal

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Apr 28, 2017

Complaint marked as Resolved

Medi Assist India customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

Medi Assist India Customer Care's response We regret the unpleasant experience you have had. Medi Assist is a TPA (Third Party Administrator) who works closely with your insurance company to administer your policy. The terms and conditions are determined by your insurance policy.
Any repudiation of claim has an approval of your insurer. The repudiation letter would have been sent to your registered email ID.

Going forward you can manage your health insurance benefits through our self-help tool, MediBuddy. Sign into our online portal, MediBuddy (me.medibuddy.in) or activate your account with policy number. You could also download the MediBuddy app by giving a missed call to[protected]. Update your profile and track claims real time!

In case of any dissatisfaction with the resolution provided, please mail us at [protected]@mediassistindia.com.

Regards,
Tea Medi Assist