Medi Assist India — payment settlement for claim no.[protected]

Address:

400614

I have submitted a medical claim with medi assist on[protected] at 11:59 and then sent my documents through the courier company on the same day.

The documents were received on[protected] at 17:26 (As updated in the system.)

On[protected] at 15:38 the status is claim in progress.
On[protected] at 13:11 status changed to claim processed.

On wed 19-dec-18 at 12:01 pm, i received an e-mail from the provider

Your claim has been received by us and we have gone through the claim and have moved them to approved status. The claims would now need to be uploaded into the insurer’s portal against your name only after which the insurer will review the claim and settle the amount to your bank account

You should be getting your claim credited into your bank before 13th jan 2019.

Since then i received only one e-mail on sunday, january 6, 2019 06:14 am
With a statement

You will receive the payment advice once the claim is settled by the united india insurance co. Ltd.

Today is 15th january 2019 and there is no update about the amount that was supposed to be credited to my account.

Whenever i write an e-mail to them asking for an update all they respond is with a statement

"please do accept our apologies on the delay in settlement of your claim. The delay is on account of certain changes in the payment process and rest assured, we are working with the insurance company to resolve it at the earliest. We will keep you posted on the updates."

Now, this delay has costed me emi bounce on home loan. There is late payment charges and emi bounce charges that have incurred due to this delay. Who will bear the cost.

This is very irresponsible from either united india insurance co. Ltd. Or medi assist india.

I don't know who can chip in or whether, i can do anything except just waiting...

Just sharing my experience about the medical insurance claims... Before going with any of these two think... Or my story may help them decide about medical insurance policies...