Medi Assist India — Remursment pending still-claim id[protected]

I am registered with MEDI ASSIST. Under the Corporate policy Also I have taken Parent Policy (for My Mother and Father) from Medi assist. In total 3 family members are register as part of the GROUP MEDICAL INSURANCE POLICY ENROLLMENT from the Company.

Claim No 24742472
Policy#[protected]
Patient Name Anuj Gupta
MAID [protected]
Relation myself
Hospital sudhir clinic & nursing home
Treatment Date : [protected]:00 to[protected]:00
Ailment Summary viral fever
Claimed Amount : Rs. 25767

I have raised an initial claim request (Claim Number:[protected] on Medi assist thru courier for claim reimbursement on 20-May-2021.

I have send all claim-related documents of the reports, bill recipts, medical prescription from the doctor in the tool. Also, I have emailed all documents to Medi Assist Team via email documents is pending.

During the Claim Processing below finding Medi Assist Team have found and informed to Insurer via email as below.

Kindly provide qualified Dr signature with stamp, x-ray report, orignal bill with stamp and signature etc... Continue received
RESPONSE from me: send again thru courier Original bill duly signed by Dr. And signature on same also sent via email

RESPONSE from me- I have send all the documents with duly signed by Dr with stamp.

I have provided all claim-related document in PDF format via Email, Responded to all Claim related queries to MEDI ASSIST Team.

After following all treatment process/protocol, uploading all docs, provided all queries response via original documents and finally, MEDI ASSIST company is saying that from our side, claim's is in information awaited still.