Medibuddy — claim was declined through submitted required documents

Website:www.medibuddy.in

Claim #98041214 was declined though i have submitted required documents. There was no proper response from customer service also no reply on email to customer service. This claim is pending since more than 3 weeks. Denial reason is mentioned as "dental case summary of treatment done detailing dates of dental visits and treatment done on those dates". I have submitted the required documents as per denial reason but still haven't got any response from customer service.
Request you to settle my claim as early as possible
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