Medibuddy Complaints & Reviews

Not sure, Even after providing all documents claim status is Repudiated - Awaiting insurer concurrence

I have gold plan for myself, father and mother. Unfortunately, Myself got admitted to the Apollo hospital, Gandhinagar for chest pain on 2024 Sept 5th. The Cashless was permitted as it under network hospital. I paid the admission fee of 10K. Now after discharge I was try to get my admission fee back as the reimbursement but...

I purchased medibuddy app @2k and medibuddy added 1k . total 3k wallet I have . But medibuddy is not allowing me to use wallet money to order medicine. I have to pay seperately if I have to order medicine. It's showing me a message that can't connect with wallet partner.please try after sometime. This is frustrating. I want my money back. This is fake app....

I am registered with MEDI ASSIST past many years. Under the Corporate policy, my parents are also registered.

Claim No :[protected]
Hospital : Sanjeevani Icu And Hospital
Treatment Date : 07-Jul-2023 to 09-Jul-2023
Claimed Amount : Rs. 48, 290

We had initiated the reimbursement process and provided all the documents, responded to multiple annoyed queries and still after so many days of back...

My doctor was booked through medibuddy on 14.08.23 evening for my wife & me for today. But after coming to hospital I came to know that Charnock Hospital has not received any confirmation from medibuddy. I have travelled a long and also get harrased, I was following it up for 4 days for the doctor check up but medibuddy team is showing there negligence. They have rescheduled my appointment since Thrusday & today is morning. Now also without...

Team,
I have applied for claim of 75028/- rupees but approved amount is 58655-. I asked customer care for what reason around 14000/-got reduced and you people said reason is there is no preintimation for that 10 % and its network hospital you should go cashless because of reimbursement 10% deducted . For preintimation, If you see in all scan documents estimation delivery data given is July 7th but it's an emergency my wife got pain...

Dear Sir,

On 13.05.2023 an order was placed by me for supply of medicine “Jupiros-A 20/150 mg capsule (30 capsules) which was prescribed by the doctor and prescription was also attached. My order ID was 37494033 dated 13.05.2023.

On 01.06.2023, surprisingly I came to know that my ordered medicine was delivered to some other person in my neighborhood. After receiving parcel of medicine on 01.06.2023 from other person in my neighborhood, I found that wrong medicine “Jupiros-A 10/150” capsule were delivered, whereas as per doctor's prescription “Jupiros-A 20/150 mg” capsules were to be delivered.

So, immediately I contacted on Medibuddy helline number [protected] on 01.06.2023 at 19.07 hrs, but I was unable to here the voice from Medibuddy. Immediately I received a call from Mr Mohd Zaid from Medibyddy from contact number [protected] at 19.07 hrs asking me for contactiong them. I explain the issue of wrong delivery of parel in my neighbor (which shoud be delivered to the person who has ordered) and wrong delivery of medicine also. When I received parcel from other person from my neighborhood on 01.06.2023, I checked medicine after that and immediately contacted on helpline number with Mr Mohd Zaid on 01.06.2023 at 19.07 hrs. But he refused to co-operate without understanding the delivery of parcel to wrong person and wrong delivery of medicine also which was not prescribed by doctor/ordered (prescription was also attached at the time of order).

In the matter I need to raise my grievance for the following issues:
1) Medibuddy not ensured delivery of medicine to the person who has ordered.
2) Medibuddy have delivered wrong medicine, which was neither prescribed by the doctor nor ordered by me.

Resolution sought:- In the case, please arrange for resolution and for replacement of wrongly delivered medicine.

The copies of prescription of the Doctor is attached herewith for your immediate reference, which is also available at your Medibuddy site.

Attached herewith:
i) Image of Prescription of Doctor showing correct name of medicine
ii) Image of medicine wrongly supplied by Medibuddy
iii) Image of Ordered medicine

Medibuddy has not confirmed the appointment even after paying the amount and refunded after so many follow up emails and calls.

I have Purchase hold membership after purchasing i have used it for 6 months after that suddenly they have deactivated membership giving reason that you have Used it for your friends.i will suggest don't take there membership.

Reimbusrment is not being settled in timeline

I am Sushil Kumar i have paid 499 Rs to Medibuddy on 1/9/22 for ful body health check up, but till date no sample is collected nor my money is refunded beck inspite of many calls to customer care and marketing officers.
pl tell money will be refunded on not ?

The lab test was booked with advanced payment.
I had to wait one week to see that the order was cancelled just one day before the appointment date without any notice.
This is a very unethical behaviour and I need a strict action to be taken against them.
If the area is unserviceable, they should not be booking the order in the first place.
I'm very troubled with this and this delay is causing the patient immense pain and uncertain risks in the future.
They straight away said to deal with it on your own and didn't care about the trouble caused to the customer.
Request you to take strict action against the firm.

Whenever we called to customer care they making false statements and miss guiding .blaming customer. wasting my valuable time and my health condition was becoming worst .they are failed to deliver medical after 10days from day of ordered . this was happening repeatedly....

Dear Sir,

My self Rashmi Shukla having an employee ID 002J4Z working in IBM India, my request is that I have submitted hospitalization claim with all the requested documents but they keeps sending the reply query is pending from customer side, I dropped many mails as well as connected with medibuddy team nothing worthful. I request you please conclude whether i will receive my reimbursement claim amount back or not. if i am...

On 25th May 2022 I have ordered for the medicines. I did an online payment. In the same week on sunday I received a parcel with incorrect medicines. As soon as I receive those I immediately contact medibuddy support. They raised a ticket for the refund. I have also got the mail then I sent all the documents and payment details to them on 1sf of june itself. Now I receive a mail stating that I did not respond their mail hence they are closing the case. They are simply cheating me. I need my refund immediately.

I have ordered for a product they delivered a wrong product when I ask them to initiate a return product and refund the money they stopped responding to my emails and calls. Later searching about this company i found this is a fake company looting money from people.

My name is Naveen. My registered mobile number is [protected] and mail-id is nvnkmr.[protected]@gmail.com
I received a coupon code from Medibuddy through whatsapp about "CB100" which is "Book MediBuddy Full body Health Check @ Just ₹999 and get 100% Cash Back!"
I used that code and booked the same on[protected] and service done on[protected] with order id 33808702.
I did, 't receive the cash back till now. I called customer care and raised the complaint but no response.

Please check once and do needful on this issue.

I had ordered of medicine but company cancelled the medicine due to out of stock.I requested to refund my payment but still not received as it's completed more than one month.Now I want to take action against company because I complained many times regarding my refund but Medibuddy is ignoring every times.
Please help me.

As my health is not well as offline doctor prescribed me I have ordered the medicine, it's more than 2 weeks still they haven't delivered my medicines, I contacted customer care n number of times, they are giving answers with so much negligence, this is not the first time from 1 and half year they never delivered atleast one medicine order also, they are playing with people lifes, this medibuddy should get closed, it is harmful for people lives

This is regarding my Claim#[protected] which I raised with Medibuddy. For this claim settlement, there were 2 issues:

1. They didn't consider the full amount(Rs 10548). Later they confirmed that that was missing from their end so they will refund the remaining amount. They provide me Ticket number [protected] for the same but they never come back on this.

2. Even for the amount which they considered(Rs 6373), they didn't pay the full amount since some reports were missing. Later I provided all the reports and Ticket [protected] was created for the same but after that they never came back on this.

It's been more than 15 days now and I'm not getting any response from them.

Dear,

I have taken gold subscription in medibuddy app on 31 may 2022 and now on 1june 2022 I want to cancel the plan which is I not satisfied with the service. As per their policy if customer is not satisfied they can cancel the plan any time and get refund but I talk to customer care for cancel the plan and give me refund but they said plan will get cancelled but you will not get the refund as you apply coupon code.
br...

I had paid for an rtpcr test in the medi buddy app when i was suffering from corona they were supposed to come home the next day to take the test but didnt show up and when i tried contacting them through whatsapp no repsonse. its not about the money rs 499 but i waited for two more days and my healt declined further and caused me mental agony and pain

Blood and medical test company MediBuddy sends its employees to customer's homes with used (second hand) syringes. They use one syringe many times everyday. This results in people getting AIDS and other medical problems from other human beings. They also do illegal telemarketing on all telephone numbers including DND numbers...total fraud company medibuddy. The address of chor Medi buddy is:

Tower D, 4th Floor, IBC Knowledge Park, 4/1 Bannerghatta Road, Bangalore – 560029, India

The email IDs of the CEO of chor Medibuddy are:
[protected]@medibuddy.in
satish.[protected]@medibuddy.in
[protected]@medibuddy.in

I have gone through very deb experience medibuddy customer service. I have ordered my glucometter strip from medibuddy app because it's showing will get this pick up from nearest Apollo medical store so I though it's great deal where other online platform showing me home delivery with 5-6 days so I have ordered and make payment through my debit card. My payment got debited from my bank account and I m waiting for my order id. But it's not generated and I don't have any other option to buy it bcz my payment was successfully debited.

So I called up customer care and inform the service team.

1st call - the resolution provided me please send an email on [protected]@medibuddy.in with payment SS and product details.

2nd call - Your details not showing sir call with order id

3rd call - You need to wait for 24 hrs will update you or refund your money

4th call - your Ticket details not showing

5th call - (rehana) confirm me there was some technical glitch bcz of this app showing 5hrs TAT for store pick up this service not available in your locality

And every call disconnected form customer care representative. Except Rehana.

Rehna help me with real picture and supported me with correct information.

I appreciate her work.

Need compensation from medibuddy team.

Because of you guys I am not able to check my blood sugar level. I am diabetic patient having very high blood sugar level and if there is any miss happening happen with me it's totally fault of meddibuddy team.

I need my money back with reimbursement of my strip bill which I have purchased from local shop. It's totally very bed experience service.

Regards,

Bhushan Giri

Order ID :[protected]
Hello sir Maine Order place kiya tha 31 December ko jo usi din cancel ho gya tha lekin ye log refund nhi de rahe hai. Mai kai baar customer care me complain kar chuka hu lekin ye fraud medibuddy wale refund nhi de rahe hai. Kindly take strict action against him. Thank you.

Order ID :[protected]
Maine 31 December ko Oder place kiya tha jo usi din cancel ho gya lekin ye log refund nhi de rhe hai bahut baar complain kar chuka hu customer care ko lekin refund nhi de rahe hai fraud medibuddy wale kindly take strict action against him.

Hi Team,

I am currently not in India and My father has to go through urgent surgery for EYE. we have done quickly and then I submitted all the valid proof to Medibuddy. They have rejected instant without any detailed reason.

I am chasing them through email but it;s very frustrating that we paid premium timely but for claim we have to chase them many times. Please help us in this matter.

Thanks,...

Dear Sir,

My self SRI KUMAR P R having an employee ID 85411 working in Epsilon Carbon Pvt. Ltd., since from[protected], my request is that when i had a my first baby i had claimed for reimbursement (claim No[protected] submitted all my documents even though due to late submission reasoning i had not received cash back from medibuddy. then on[protected] i had my second baby this time i had submitted all my doc to respective...

On 22 oct i had placed an order with medibuddy with order no 26327at a 50% discount offer. i had booked 3 itemsfor the amount of Rs 437 (1. toothpaste 200+100+brush- 1 qts, bournavita star magic 500 grms refill - 3 packs and sntoor sandal and turmeric soap 4 x 125 grms- 1 qts).
first item cost -153, second item cost -222 and third item cost - 155 total 487.00 for which the payment was done by googlepay with transaction id no[protected]...

Hi,

Not sure, Even after providing all documents claim[protected] status is Repudiated - Awaiting insurer concurrence

I have platinum plan for myself, father and mother . Unfortunately, My mother was infected with covid in may 2021 (peak time of covid where getting bed for treatment itself painful and very expensive at the same time) we have tried all our best to save our mom . she battled and left us on may...

I Made a transaction on Medibuddy for additional INsurance top up for my corporate policy . Payment got deducted and added in the credit card bill statement but the page from where i made the transaction doesn't gets loaded or refreshed to confirm weather the product transaction is successfull or not . I talked with medibuddy customer care around 7-8 times but they are closing the ticket by giving useless comments . They are not refunding...