Medlife — 24th jan 2020 refund was initiated for my return order id or6385vcb-002a (reference-id : 1060289)

Address:

560027

Dear Customer,

Greetings from Medlife.

Order ID: OR6385VCB-002A

We regret the inconvenience caused to you.

With reference to your concern, we would like to inform you that a return request has been initiated against the requested medicines and the same will be picked up in the next 24.

Upon receiving a confirmation of the receipt of the medicines at the warehouse, the refund will be initiated to the original payment mode and the same would be credited to your account within 5-7 business days, as per standard banking procedure.

We completely agree that this hasn't been your best experience. However, we will ensure such issues do not recur in your future orders.

For any further assistance, please revert to us. Our team will be happy to assist you.

Looking forward to serve you better.

Thank you for choosing Medlife.

Thanks & Regards
Shivu Naik
CSD Team

Discussed with Ankit from Escalation Team and escalated the issue . Found that the executive team has done the mistake while updating the refund mode process. Again they are asking for bank account details to process the refund and making me go wait again for 5-7 working days.
Super worst service from Medlife which I ever experienced first time in life. 24th Jan 2020 refund was initiated for my return order ID OR6385VCB-002A (Reference-Id : 1060289) but it's more than 7 working days still refund not received as per promised to my payment mode