[Resolved] Medlife — adel neo card recently ordered twice

BIJOY DAS

from Noida, Uttar Pradesh

Address:

A35 HIG DUPLEX, OSHB COLONY, Khordha, Odisha, 751003

I have been ordering through your app where it shows a product availability in my case cardio drop adel neo card, which i ordered twice and was disappointed at the last moment as order has been cancelled after waiting for it to arrive. I depend on this medicine for cardiac emergency problems, i order every month as i require. Cancellation of order in process and progress will upset and put many patients in danger. Hence your company must take steps and measures to rectify this issue i have mentioned not to be repeated for the reputation of your online business. Thank you

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Apr 15, 2019

Complaint marked as Resolved

Medlife customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

Medlife Customer Care's response Dear Bijoy Das, We are constantly working hard to give the best customer experience. We apologize for the inconvenience caused. Kindly share your order details, so we can get in touch with you and resolve it at earliest. Do give us the opportunity to make it up to you. We ensure that you will have a better experience with us.

Mar 15, 2019

Updated by BIJOY DAS Order ID OR 3864KT-015A ORDERED ON 11 MARCH 2019

Mar 15, 2019

Updated by BIJOY DAS Another one on a previous date but I cannot find on my app any more you may please check your records

Verified Support

Mar 15, 2019

Medlife Customer Care's response Dear Bijoy Das, We have forwarded your query to our concern team as earliest you will receive the call from our representative.

Mar 15, 2019

Updated by BIJOY DAS I have received clarification from medlife with regard to there difficulty m supply the said medicine however they have promised me to make every effort to get the medicine and send so please treat this complaint as closed thank you