[Resolved]  Medlife — broken file of novomix 30, denied to return or replace

I had ordered Novomix 30 from their agent in Kolkata a pack of 5. However, 1 file was broken and when I called the customer complain number - [protected], they simply denied to replace it or return it. He was very rude during the entire communication and told they will not replace it. He even told me not to continue with Novomix 30 from them.
This is the worst customer service I had ever come across.