Medlife — cancellation of order without permission of the orderer

I had ordered medicines on medlife on 30th march. My order id is or8762tfa-006a. I want to inform you that the order was cancelled without my permission. I had order these medicines for my grandmother who is a high blood pressure patient. She need these medicines in order to control her blood pressure. This misbehavior of the concerned authority of medlife can cause serious health issues for her. So pls look into this matter so that she can receive the medicine on time admist this corona virus crisis. Also, i want to inform that the app does not function properly and if we want to order for multiple strips, there is a major problem on that. The app works and functions very slowly. Pls do see in all the matters stated above.