Medlife — crucial medicines not delivered even after committed timelines
ShShouvik Roy on Dec 5, 2018
Ordered cardiac related medicines for my father (78 years old) on Sunday 2nd December at MEDLIFE. The order was accepted and payment made online. The order was committed to be delivered on 4th Dec between 3 PM and 7 PM. When the order was not delivered, call was made to Medlife on 4th Dec evening where in the Medlife executive was updating that certain quantity of particular medicine is not in stock, so unable to deliver.
This is not a grocery item to be delivered. Don't even have shame that they should get these intimated to consumers beforehand. Telling these rubbish when consumer is calling.
On the same day i.e. 4th Dec evening post speaking to their executive, also spoke to Floor supervisor where in we had a conversation over which he committed to deliver the medicines by 5th Dec first half. It's 5th Dec evening now and medicines still not delivered.
When I called customer care again, they are again trying to put up some rubbish facts. Need to understand that my father is a heart patient and medicines are well ordered in advance but this is taking too long and MEDLIFE is not at all coordinating and trying to understand the grave problem.
When you can't procure medicines, then why do you take orders? Even after making payment in advance, why can't you deliver medicines within committed timelines?
Already it's more than 24 hours crossed of committed timelines, no more time I desire to waste. Please take appropriate and strict action against these type of acts.
Please find the details below:
Order ID: OR4377SY-001A
[Dec 06, 2018] Medlife customer support has been notified about the posted complaint.
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