Medlife — defective and melted medicine delivered

Address:

Karnal, Haryana, 132001

Hi, i used to order regularly from medlife for my father.
This time i received a defective medicime, capsules were melted. On consulting the nearest chemist, he advised not to consume and return back to the seller.

It has been 4 days, since i placed the return request but no one is interested in actually. Looking into the matter. Status is still return initiated, not even the pickup is assigned.