Medlife — delay in refund initiation after return pick up

Address:

New Delhi, Delhi

Received medicine on 14/07, (@1700/-) which was returned by some other customer, with broken seal, broken tablets and invoice of old customer stuffed inside the box. After regular follow up, return was picked up on 27/07/19 — received sms for the same. But not reached warehouse after 15+ days, so no refund initiated yet. Following up with call ceter and email but no luck. Now i neither have medicine not have refund... Very bad experience, always hear 48 hours deadline from call center.. Hope problem gets resolved.