Medlife — delay in refund initiation after return pick up

Address:New Delhi, Delhi

Received medicine on 14/07, (@1700/-) which was returned by some other customer, with broken seal, broken tablets and invoice of old customer stuffed inside the box. After regular follow up, return was picked up on 27/07/19 — received sms for the same. But not reached warehouse after 15+ days, so no refund initiated yet. Following up with call ceter and email but no luck. Now i neither have medicine not have refund... Very bad experience, always hear 48 hours deadline from call center.. Hope problem gets resolved.
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Medlife customer support has been notified about the posted complaint.
Complaint comments 


Had ordered medicines (Order ID: OR0511QSA-001A) for 4 bottles of Amlopres AT and 1 strip of Allegra 120.
Billed for full amount but received 3 bottles of Amlopres AT and 1 strip of Allegra 120.
Packet was sealed and not tampered with.
Have been cheated and will not order from you again.

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