[Resolved] Medlife — delivery of medicine and refund

amrit57

from Delhi, Delhi

Address:

Flat no. C406 PAN OASIS APARTMENT SECTOR 70, Gautam Buddh Nagar, Uttar Pradesh, 201307

I have ordered medicine in the month of june 2018 of inr 505 and get the delivery of wrong medicine parcel of an amount approx inr 10, 000. I immediately report the matter to customer care and got the assurance that it will be picked up and refund will be initiated after receiving the parcel. After several reminders and assurance from customer care that delivery boy will come and pick up the same. However no one turned one and i never receive any call. The customer care also contacted me many times and come with same answer that someone will come and pick. Yesterday only they informed that sorry matter is closed and we will not pick up the parcel and nor refund the money. Please let me know what is my fault. If i somehow agree that my phone is not reachable but someone should my place and pick the medicine.

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May 20, 2019

Complaint marked as Resolved

Medlife customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2019

Medlife Customer Care's response Dear Customer, We're sorry for the experience you had with our services. Kindly send us the order id to look into this and assist you better.