Medlife — delivery of medicine

Address:

101/102, Dighe House, Lohar Ali Road, 400601

Order no: or7746zua-002a
I have ordered medicine on medlife app on 16th sept 2019 night. When contacted customer care for order confirmation they could not track the same. I uploaded order again on 17th sept' 19 to which customer care assured delivery by 19th sept' 19.
I receive msg. On 19th for order delivery on same day. Then i called delivery boy 'n' numbers of time till 7 pm to deliver medicine within office hours. Delivery boy never responded my call. At 8:45 pm i received msg from medlife that delivery boy attempted to deliver medicine to which he could not do so.

I received msg on 20th that today medicine will be delivered. Now, new delivery boy contact no. Is switched off.

Call center is just saying we are sorry "which is definitely not replacement of my medicine"