Medlife — delivery of wrong medicines and refund not made despite taking up immediately

Address:

Sreenagar Road no 1, Milanchakra, PO AD Nagar, West Tripura, Tripura, 799003

I ordered some medicines for my wife from medlife on cod basis on 11.07.19 order id no. Or4934zqa-001a. The medicines were delivered on 14.07.19 as per my request and payment was made instantly. But after opening the box i found that the medicines were not the medicines i ordered. But the invoice was correct being no. Ccu[protected] dated 13.07.19. I immdiately tried to contact the delivery boy but he was not available on the given number. I then talked to their toll free number several times so that i may get refund the amount and they take back the medicines. But nothing done as per assurance. I left the country (Which they knew well as i told them several times) and returned on 26th sept, 2019 but money was not refunded. Recently some person from the company asked me to return the medicine to kolkata and the amount of rs.4672/- will be refunded. I returned the medicines by dtdc on 09.12.19 but nothing has been done regarding refund.