Medlife — didn't get my refund

I was ordered some medicines from medlife in 26th november 2018. Order id no #or0800pt-002a. And i have done my payment through net banking. I was cancel this order due to changes some medicines by doctor. I was calling them from 4th december 2018 to till date continued to cancel my order and refund my money. And they always tell me we will initiate your refund with in 24 hours. Soo many 24 hours gone but they did not give my refund. What can i do. Does they are fraud?
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