Medlife — Didnt received lab report even after 4 days

Address:

Pan india online portal

I have booked a medlife diabetic screening test for my father on 8th may and agent collected the samples on 9th may 7am the tat for the report is 42 hours its been more than 3 days and i didnt received the report and contacted the customer care so many times and didnt got the answer as they dont even know why its delayed because of emergency i have took my father to hospital and he gone through the tests again and got the report on the same day. what medlife is doing is scam business with people lives this is not at all tolerated im going to lodge a complaint on this issue with proofs