Medlife — Harassment regarding refund on my order

Website:

www.google.com/url?sa=t&source=web&rct=j&url=www.medlife.com/terms_conditions.html%23:~:text%3DAny%2520issued%2520with%2520regard%2520to,care%2520at%25201860%25201234%25201234.&ved=2ah

I have informed at your customer care number a larger no. of times..But your company is not resolving my problem. My order Id is OR4398TMC-005A. Due to mistake of your delivery boy and technical staff I am facing a lot of problems. Now its over to my patience. Kindly take the hard steps for my refund. Your staff is properly known by my problem. So please discuss with them and help me out ASAP. I have financial emergency. So i need money urgently.The money is still not credited to my wallet and its balance is still zero .Kindly do the needful as soon as possible.
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Regards
Shirish Goyal
Registered mobile number [protected]