Medlife — I did not received refund money

We Ordered medicines on 8-April-2020 for Rs. 1935.88. After two days they modified and removed some items due to unavailability. After order modification The amount was Rs. 693.84 Order Number (OR3741VIB-001A). Even after modification we did not receive any medicines so far and status are also not update. Again the status of pending charges simply vanished from Medlife mobile application. There is no status of remaining amount Rs. 1242.04 and we did not get the refund for the same. Now the current amount showing is Rs 693.84.
As customer care numbers also not picked up we cancelled the order and we need complete refund which we payed (Rs. 1935.88)