Medlife — incorrect medicines delivered

Address:

Mumbai City, Maharashtra

I ordered medicines worth ₹10, 000 from medlife but since my dad was hospitalised the doctor asked to stop taking a few medicines the order for which was already placed i tried to get in touch with medlife to notify them regarding the same but they are always busy keeping you on hold and don’t bother to call you back and the phone just gets disconnected and at the end of every unsuccessful conversation atleast ₹40 of my balance gets deducted. I then placed a return request for the medicines that the doctor asked to stop. After a few hours when my mother was sorting out all her medicines she realised that the company delivered olmezest 40 instead of olmezest h 40. When i got to know about this i immediately contacted my doctor and asked if it would be fine to take olmezest 40 instead of olmezest h 40 my doctor said no. After that i tried to edit my return request but since i was not able to do that i immediately wrote to them about this but they did not call me or write to me about it. I kept writing to them and calling to them but they did not bother to call me or write to me about it. I am tired of finding ways and means to contact them and buring my money on calls which are on hold 75% of the time at the end they can’t hear or they just simply disconnect the call.
I have made a complaint to the national consumer team to seek redressal all those who are facing same kind of service issues because of medlife can do the same.
Even after constant efforts to connect to them they do not care to replace the incorrect medicines delivered by them with the correct one. I had ordered 15strips of that medicine the cost of 1 strip is ₹158. So now you know the amount of money that is wasted on these wrong medicines and the company doesn’t care about it at all.