Medlife International Private Limited — cheated after placing order/misbehavior by customer executive

Address:

Patna, Bihar, 800001

I have placed an order 11.09.2018 (Order no-or2867kt-001a) successfully. After the repeated call to medlife customer executive pharmacist has verified prescription and confirmed the order. The same time i have asked for payment process but customer executive has confirmed me that you will receive a link to make online payment against the order placed by you. Multiple times i called for payment process, but customer executive ensured me that before delivery "you will get link for payment". On dated 16.09.2018 the order status was showing as out for delivery, so i called to customer executive for payment process, but it was surprising that we got the answer that you will have to pay through cash only. I requested him that i have to pay through online mode and it was never communicated that this order is cod. But the customer executive has refused to co-operate me & told you have no any option other than cod.

This is totally cheating by medlife. Wrong information given by customer executive. I have all conversation recording on my phone which i had done with customer executive. Medlife customer executive has ensured me multiple times that you will receive a link for online payment. But wrongly or forcefully made the transaction through cash. It is illegal.