Medlife — Lab Report not sharing

My blood sample was collected on 9th May in the morning and i am yet to receive my test results(11th May). It was mentioned that the result will be shared within 18 hours, however it has passed 54 hours now. The customer care service is absolutely useless as the call gets disconnected everytime I try. There is no way I can get a response from the lab.
Data: 9th May
Order Number: 8553484
Report is not available even after 54 hours
I want full refund along with compensation of the medical negligence. I need to get my prescription updated but I am still having medicine as per old prescription.