[Resolved] Medlife — medicine delays and playing with dates

Sabika Asgar

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

As mentioned in the subject, i am regular customer of Medlife and i never received delivery on time and some time they keep dragging date as per thier convienence, which means patient should keep patient and forget the medicine.
Seriously what type of business model is this where you are totally irresponsible behaviour towards your customers. In fact i sent an email to their customer care and i am still awaiting for their response.

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May 20, 2019

Complaint marked as Resolved

Medlife customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2019

Medlife Customer Care's response Dear Sabika Asgar, We apologize for the inconvenience caused. Kindly share your order details at [protected]@medlife.com or direct message the registered contact number so we can get in touch with you and resolve it at earliest. All deliveries are subject to availability of stock.

Apr 19, 2019

Updated by Sabika Asgar Dear Medlife,

I have sent an email at stated
ID earlier but i received response from your team after i raised my complain over here.

Two points which i raised as follows:

1) Failed to deliver on schedule time.
2) Reschedule as per your choice, not bothering to ask customer weather its urgency or not.

This is not a single case i have faced many times, so please take some necessary measure to avoid that.

Moreover, i received my order ( OR9489EI-006A) as per your rescheduled slot that caused immance inconvenience to me.

Last point "All deliveries are subject to availability of stock." then please check prior to confirm any order.

Thanks,

Verified Support

Jun 08, 2019

Medlife Customer Care's response Dear Customer, As per our record the order has been delivered successfully. We would like to apologise for the late delivery of medicines. Providing a good service is our main goal and it is unfortunate that you didn't get it on time. All deliveries are subject to availability of stock.We value your need and ensure timely delivery in future.

Jul 03, 2019

Updated by Sabika Asgar This is the second time i am facing the same issue of thier order rescheduling without any prior information. It simply harassment.

It was supposed to be delivered by today.
However, they rescheduled without any information.

Kindly refer the enclosed screenshot.