Medlife — medicine missed

Address:

#5, VENKATACHALA NIVASA, 9TH CROSS, VISVESWARIAH STREET, RAMAMURTHYNAGAR, Bangalore, Karnataka, 560016

In my order number : or7617te-019a, i had placed order for 5 types of medicine, i got 4 medicine but did not receive fol xt 20 units costing of rs 251.20.
I immediately drafted mail to customer care team and informed about the miss, got a reply in 2 days stating they will check video footage and respond back, later got a call from medlife and was told that they checked the footage and found that medicine was missed from the package team and amount would be refunded in 5 working days, again after 3 days got a mail stating they sent all the medicines and there was no miss,
Being a regular customer ordering medicines from medlife for over a 5 years, do i need to cheat medlife for just 250 rs. I am really disappointed with this service