Medlife — medicine not delivered within 24 to 48 hours and every day delivery postponed for next day, next day

Address:	560048
Website:	www.medlife.com

Placed order (Order ID : OR0552FR-001A) in medlife for medicines for my father and mother on 24th Aug aroung 10pm and received call after 10min and order was taken over phone and next day morning 25th Aug 2018 received call from Doctor and confirmed as order processed and will be delivered medicines within 24 to 48 hours.

Received message on 25th Aug as consignment delivery by 26th Aug before 10pm by delivery agent phone number [protected], phone number is invalid and then I had given call to customer care and informed same but they dont have outbound calls to check whether delivery boy number is valid or not and they have informed as medicines will be delivered next day (27th Aug 2018) without fail and I had to agree with it.

On 27th Aug medicines didnt delivery, again different agent number provided which was also invalid phone number, again I reached to customer care and informed same.
customer care appologized and informed as medicines will be delivered next day (28th Aug 2018) without fail and I agreed for that as well.

Today( 28th Aug 2018), delivery agent (phone number [protected]) called me up at 4:47pm and informed as medicines will be delivered next day (29th Aug 2018) and disconnected call.
again I had to reach customer care and raised complaints as usual but same answer again as medicines will be delivered next day by customer care.

What is delivery policy followed by Medlife? is it 24 to 48 hours or delivery medicines whenever your delivery team wish. if not today, then tomorrow, if not tomorrow and then day after tomorrow and goes on? and day we receive medicines, we should shut our mouth and receive your medicines?????????

is Medlife give medicines on charity free of cost? dont medlife follow delivery policy? if something happens to patients as medicines not delivered to within agreed delivery timeline, who will take responsibility?