Medlife — medlife unfair trade practice by keeping original prescription- or7824wf-015a

Address:	Pune, Maharashtra, 411028
Website:	www.medlife.com

Hi team,
Sub :-medlife unfair trade practice by keeping original prescription - or7824wf-015a

I ordered medicine in medlife dated 26th july 2018 1st time. Then without any intimation order is getting cancelled. Then i gone for 2nd order 31st july 2018. Then after calling them every fine morning one executive informed me that unless i will produce original prescription they will not supply me medicine. Then again after repetitive call they send one person to collect the same. But after taken away my original prescription they have denied to dispatch me the medicine. Suddenly they cancelled my order and kept my original prescription with them on-hold.
My father is 75 years of old of severe heart patient and recently had brain operation. So we are unable to buy medicine in local market as prescription is deliberately kept with them.
So if something un-usual has been occurred with my father shall med-life will be responsible for this?

After calling them time and again they hardly responded and denied to dispatch my prescription. They told me that they have no medicine in their stock. My question is:-

1. If they don't maintain reorder level of stock why they provide the list during the time of ordering the medicine.
2. Why they have been ask for original prescription although soft copy uploaded in their portal
3. Why they cancel the order. Order is having 8 item
4. This is not commodity goods. They should dispatch the original hard copy if they don't supply medicine within 24 hours.
5. Out of 8 different types of medicine they suppose to deliver few of them. If all are not available i am hardly surprise of their business.

Regards
Salmali pal
C-407, dreams elina satav nagar