Medlife — Mentioning of Your consultation Doctors Name in the Invoice instead of BHEL doctors name even after up loading the prescription given by BHEL doctor

I, T R Ch Prasad retired BHEL employee ordered some 13 varieties of Medicines as prescribed by BHEL Doctor Dr Savitri Bellary dated 29/09/2020 with a permission to purchase from outside sources on reimbursable basis . the same was ordered on online Medilife App on 02/10/2020. As per the procedure in the App, prescription was also up loaded .Later some doctor came on online for conformation the medicines as prescribed in the Doctors (BHEL)prescription. and also these medicines are reimbursable by BHEL Under these circumstance Invoice should bear the BHEL doctors name only in the Doctors column Total items order was release in three orders due to some reason Or the other, as orders details mentioned below and two orders medicines delivered
on 03/10/2020 and no time was given by courrier gentleman to verify .After opening the packets and by seeing the invoices i was just astonished by observing the doctors name mentioned in the Invoice doctor column. On what Basis the name of the Doctor who came on online to verify was mentioned in the invoice doctors column
the details of the orders and doctors name mentioned given below
OR1790NHB-007A Doctor Name Dr Banduru Kondal return request submitted
OR1790NHB-008A Doctor Name Dr Jagruthi Reddy return request submitted
OR1790NHB-009A Still not received Hence cancelled by viewing the above mentioned mistakes
unless every thing is OK i can not up load the prescription and Invoice for reimbursement if i upload the claim will be outright rejected
Hence i am requesting you to give instruction to the people concerned to collect back and the same will be re ordered as per the Prescription given by BHEL doctor so as to mention the BHEL doctors name in the invoice doctors column
In case you are prepared to change the doctors name in the invoices is also acceptable to so that i can up load the invoice properly
this is left to your choice whether to collect back or change the doctors name
however your earlier action is highly solicited, as i require these medicines for my regular use very badly
Thank you
T R Ch Prasad / Retd. Employee of BHEL
Was this information helpful?
No (0)
Yes (0)
Medlife customer support has been notified about the posted complaint.
Complaint comments 

Comments

very bad response from your customer care .they are not at all thinking to solve the problem .in addition to that simply says i am sorry nothing can be done is the answer getting from customer care but very very bad responce

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Medlife
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    1554
    Pending
    0
    Resolved
    219
    Medlife Phone
    80-25503559
    Medlife Address
    Room No. 101A, First Floor, Zubaida Complex, Exhibition Road, Patna, Bihar, India - 800001
    View all Medlife contact information